Not thinking anything about it, a few weeks went by and I checked my bank account. I saw that $70 had been taken from my account from a "ASKENZYTE.COM". Not having a clue what this is, I go to the site and find itís the parent company of Altovis. Now I guess I could have called the company, but instead I called Bank of America and told them I wish to challenge this false $70! The lady asked if I had contacted the company about the issue, to which I said "No, I did not want to talk to them at all". Everything seemed okay; she said they would mail me out some paperwork, and I just had to fill it out and return it. No problem. She said that if the company sends anything, send it back immediately.
Few days down the road, sure enough I get a package from Altovis and sent it right back on its merry way.
Here's a small side story. I had a company charge over $300 to my previous bank account (Navy Federal). I went into the bank when I got off work that day and told them something was up. Well, in around 10 minutes I was leaving Navy Federal, and the lady there had my problem solved. I had my money back in my account in a day. So with this "Warm Fuzzy Feeling" I got from Navy Federal, I figured the Huge Bank of America would do the same. We have all seen the "We are here to Help you!", "If your account ever gets charged fraudulently we will have your money back within 24 hours!" commercials. I figured wrong.
As a Marine, things come up. Work gets overwhelming on occasions with duties and such, so I let a bit of time go by, still checking my account on occasion, with no results.
So today I call up, expecting some odd hangup in the process. Yes, there was a hangup. I never called Bank of America, or so I was told.
Lady: there was never anything entered for your account, and because you waited past 60 days, there is nothing that would be done.
Me: of course its more than 60 days now, that is why I called back when it originally happened.
[enter small tug-of-war back and forth here]
What fun! So I tell her the Navy Federal story I mentioned above and how quickly they responded and fixed my issue. She went on to tell me that Navy Federal basically "covered" the $300+ from my account until they contacted the company on their end and got it back. Sort of like a "good will loan" per se. Commenting back, I say "fine, Bank of America is a much larger bank, with much more money; why doesn't Bank of America do the same to help me the customer?".
Lady: Well sir, Bank of America is a publicly traded company, and if we did something like that ...
Me: [cut in] Okay, what youíre saying is, Bank of America is so big it doesn't want to help its customers any more just its stockholders?
Me: Awesome, well let me know how that goes, because I'm getting my money out of your bank and going back to Navy Fed. [click]
And thusly, ended my escapade. Mad, yes, disappointed? Much more so. I couldn't believe that was the excuse given for bad customer service. I hope that this message gets posted on K5. I hope this message is read by many, many BoA customers, and I hope this message makes BoA, and other "Publicly Traded" companies wake up and know that they can't just please the wealthy stock holders, they have to please us. The common man, The Average Americans.
I'm an E-3 in the Marines, which makes around $1600 a month. $70.00 is a lot of money to me. I realize the error I made by trusting that they would fix my problem without me hounding them. But if anything is learned from my bad experience, it's to never buy B$ off of T.V. and never use Bank of America.
I for one do not welcome our evil overlords.