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Best Buy or Best Lie?

By MoJoPokeyBlue in Culture
Wed Oct 05, 2005 at 04:46:31 PM EST
Tags: Humour (all tags)

When entering a Best Buy store, I'm now `greeted' by a guy in a blue shirt. (Lately they've been changing their shirt color to a Best-Buy yellow, but that doesn't matter.) In addition to loudly bellowing out "Hello!" he also mumbles "...howyoudoing?"

I've never met this guy before in my life and he knows absolutely nothing about me. I find it strange and somewhat intrusive that he is suddenly concerned about my well-being.

Well...almost concerned.

About 90% of the time, the official Greeter is in the middle of a conversation with a fellow Blue-shirter. (Sometimes yellow...but it still doesn't matter.) Immediately after he asks how I'm doing, he turns away from me and continues his conversation, which I know must be about National Security or something equally important for him to so quickly ignore me, while trying his best to show an interest in my personal life.

So exactly how am I doing? Let's see; I've just been asked a question and then promptly ignored. I guess I feel like the victim of a cheap marketing gimmick.

Nevertheless, I continue my journey into the store. This particular day I was searching for a personal MP3 player. Once I found where the MP3 players were located, I immediately went into "shopping" mode. I examined several units, carefully reading the technical specs, warranty information, price, and mentally evaluating each device for overall good looks. When I made my decision, I phased out of "shopping" mode and went into "end-of-transaction" mode. Because most humans can't read minds, I signified my transition by going to the front of the store and standing in line for the next available Cashier. No one in his or her right mind would think that I was still "shopping".

As the Cashier was scanning my item however, she obviously didn't understand that I was out of "shopping" mode, because she proceeded to sell me an extended warranty for my MP3 player. After politely saying "No thanks..." a few times, another Blue-shirter (sometimes yellow) casually strolls up to the register and jumps into a story of how her boyfriend bought the exact same item...broke it...and then saved a ton of money because he was smart enough to buy the extended warranty.

I quickly sense that she's lying. There is no boyfriend...there is no MP3 player...nothing was broken...nothing was promptly replaced...nobody lived happily ever after. (Side note: nobody ever does, but that's another topic for another day.) It's all a lie to sell me the extended warranty. Upon quick reflection, I realize that it's her job to hang around the registers with this `story', patiently waiting for unsuspecting victims.

Now if there's one thing I know, it's bullshit. This was bullshit. Not the `pure and simple' bullshit, but the really smelly kind because it involved money...my money. I didn't walk into Best Buy...I walked into Best Lie.

"What would happen if I don't get the extended warranty, went home and found out that the device didn't work?" I asked. "Are you saying you guys wouldn't replace it, or give me my money back?"

Both Cashier and Liar quickly looked at each other and mentioned something about a hassle-free, no-questions-asked return.

"I have to pay you money so you won't hassle me if I return a defective item?"

Liar begins to slowly retreat back to her assigned post while Cashier explains that all products come with a "limited" warranty and the "extended" warranty would continue to take care of me.

I pick up the MP3 player. "Do you know how long the warranty is on this product?"


"Well then how do you know the extended warranty lasts longer?"

She doesn't. But she's absolutely positive that I need it.

Once she realizes that I'm not going to bite, she further complicates things by trying to get me interested in a magazine subscription. Here I am trying to give them money and Best Lie is doing a great job of making things difficult. I want to say, `How about I pay you extra money for a hassle-free checkout?' but my wife has been on my case lately about my supposedly sarcastic comments. (I could hardly wait to get home and explain how I've changed.)

After declining the warranty for a third time and the magazine subscription twice, Cashier raises her eyebrows, slowly shakes her head and with a resigning, somewhat overly dramatic sigh she says, "Well...okay."


After the Gestapo-like interrogation, I felt like I had just been handed back my passport, having barely made it through another checkpoint. I still had to get past the Greeter, but at least I was on my way. A future memory quietly slips into my mind: I'm sitting around a warm fireplace, finishing up this story to my grandchildren. "...THANK GOD Cashier decided that it was `...okay.' " I would exclaim, denoting the end of this twisted tale that I had undoubtedly told too many times in the past. To add a higher level of emphasis, I would search out the youngest child and give him or her a deliberate nod. There would be no need to explain what might have happened that day, had fate lead me down a different path.

As I was leaving the store, the Greeter mumbles, "Byehaveaniceday."

As when I entered the store, I ignored him.


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Best Buy?
o I love them! 13%
o I shop there, but they're too pushy. 20%
o I've had a bad experience there. 5%
o I've had several bad experiences there. 6%
o Nice store, but the employees are idiots. 22%
o I'll never shop there again. 8%
o Do these socks make me look fat? 22%

Votes: 58
Results | Other Polls

Related Links
o Also by MoJoPokeyBlue

Display: Sort:
Best Buy or Best Lie? | 296 comments (287 topical, 9 editorial, 0 hidden)
Yup (2.83 / 12) (#2)
by ewhac on Tue Oct 04, 2005 at 02:48:12 PM EST

My guess is that Best Buy's greeters are a feeble attempt to import a similar concept from Japan. However, in Japan (and with the understanding that, as a caucasian, I am mostly pulling this out of my ass), the cultural subtext is, "We are honored that you have chosen to visit our humble establishment." In Best Buy, the cultural subtext is, "The focus group studies conducted by our management consultants indicated that net reveune would increase by up to 1.07% if we enhanced the Customer Experience through personalized attention."

In other words, the Japanese implementation seems to have a human to human element, even if it's in the service of commerce. In the US, its between two fictional entities (corporation to abstracted consumer statistic).

Editor, A1-AAA AmeriCaptions. Priest, Internet Oracle.

it's mixed in Japan (3.00 / 6) (#8)
by balsamic vinigga on Tue Oct 04, 2005 at 03:47:02 PM EST

Some people seem to genuinely express gratitude to you.  Others may be saying the same "irrashaimase" but their body language is saying.  "Stop fucking up our wa you giant, harry, ugly gaijin."

Dunno, maybe it's different if you aren't a tourist.

Please help fund a Filipino Horror Movie. It's been in limbo since 2007 due to lack of funding. Please donate today!
[ Parent ]

Well, (1.66 / 3) (#39)
by vectro on Tue Oct 04, 2005 at 10:22:02 PM EST

That's what you get for being a big, ugly, smelly 外人. ☺

“The problem with that definition is just that it's bullshit.” -- localroger
[ Parent ]
Nah. (3.00 / 5) (#52)
by BJH on Wed Oct 05, 2005 at 08:57:42 AM EST

Not really. 15 years in Japan, and assholes are still assholes.

My absolute all-time favourite is the three-way conversation - i.e., I say something to a store attendant/receptionist/waitress/flunky; said personage replies to the most Japanese-looking associate I have accompanying me; repeat to continue conversation.

Sometimes I'm surprised I haven't turned into a raving axe murderer.
Roses are red, violets are blue.
I'm schizophrenic, and so am I.
-- Oscar Levant

[ Parent ]

irrashaimase (none / 0) (#96)
by opusman on Wed Oct 05, 2005 at 10:38:50 PM EST

Is that the greeting you get when you walk into a store? What does it actually mean? What's the correct (polite) response, if any?

[ Parent ]
re: irrashaimase (3.00 / 10) (#108)
by frozencrow on Thu Oct 06, 2005 at 12:21:48 AM EST

the polite response is to grab the greeter by the shoulders and yell "COCK!" as loudly as you can.

japanese people sure are weird, huh?

[ Parent ]

Phew (3.00 / 4) (#112)
by opusman on Thu Oct 06, 2005 at 12:36:27 AM EST

Glad to know I've been doing it right all along!

[ Parent ]
Not Exactly (2.50 / 2) (#44)
by cronian on Tue Oct 04, 2005 at 11:37:06 PM EST

In Japan they have lifetime employment, which leads to excessive employees. The employees simply have nothing better to do than to great you. In Best Buy they are simply pretending to follow bureacratic dictates.

We perfect it; Congress kills it; They make it; We Import it; It must be anti-Americanism
[ Parent ]
That is not... (none / 1) (#51)
by BJH on Wed Oct 05, 2005 at 08:53:32 AM EST

...the tense you're looking for.

Japan had lifetime employment. Unfortunately for a lot of past-middle-age salarymen, they're now finding out that "lifetime employment" was just something the company used to (a) keep their wages low when times were good and (b) a lie.
Roses are red, violets are blue.
I'm schizophrenic, and so am I.
-- Oscar Levant

[ Parent ]

o.O (3.00 / 4) (#125)
by Shadowrose on Thu Oct 06, 2005 at 08:00:13 AM EST

As much as I hate to admit it, I've spent time in that small prison. The yellow (and 2 of the blue shirts) shirt still ahngs in my closet.

Want to know the truth behind the greeters? They're not there to make you think they love you. They're there because a focus group decided that by saying Hi and Bye to everyone, shoplifting would be less likely. They're also attack dogs trained to catch, well, shoplifting. Yeah, it's nasty the way it's done, but it actually does do a decent job, for the most part. Heh. I won't bother relating my successes, just let it be known that of all jobs I held at the Big Blue, that was the worst.

[ Parent ]

Not quite... (none / 0) (#269)
by kmkestell on Mon Oct 24, 2005 at 02:04:01 PM EST

The point of greeting customers isn't to make them feel "at home," but rather to send them a subtle message: "We know you're here, we're watching you, and we'll catch you if you try to steal from us." It works too - I managed a million-dollar-a-year retail store for over two years, and you'd me amazed at how effective greeting can be at reducing shrink.

[ Parent ]
+1FP anti corporate rant, profanity (2.60 / 10) (#3)
by creativedissonance on Tue Oct 04, 2005 at 02:55:26 PM EST

bonus points for dogging people who get paid minimum wage to throw their ethics out the window.

ay yo i run linux and word on the street
is that this is where i need to be to get my butt stuffed like a turkey - br14n
For you.... (2.33 / 9) (#4)
by thekubrix on Tue Oct 04, 2005 at 03:08:52 PM EST

I prescribe Paxil, 30mg, daily

Interesting (2.90 / 10) (#6)
by Frijoles on Tue Oct 04, 2005 at 03:13:03 PM EST

I bought an MP3 player a couple of weeks ago and experienced the same thing, but with a different story. I was purchasing the item and turned down the warranty, when another employee (in a yellow shirt) stopped by to grab something. Apparently he overheard us and thought he'd chime in about how I should get an extended warranty because his buddy had a problem with his MP3 player after the regular warranty had expired.

My bullshit detector didn't go off, but it is now. And no, I didn't want the magazine either.

Batting .500 (2.88 / 9) (#7)
by Sgt York on Tue Oct 04, 2005 at 03:30:04 PM EST

Not too bad, but I'm sure you can do better.

Ignored the greeter on the way in - good
Failed to ignore cashier - bad
Failed to ignore cashier accomplice - bad
Ignored greeter one the way out - good

And I think you have a fairly warped view of how the Gestapo interrogated people.

Why do people argue with the salespeople?

Here's a clue : They already know the extended warranty is crap.

You do not have to convince them. They know better than you do the depth and intensity of the craptitude of the warranty. You only suspect, they know full well what will happen later on. Engaging converstaion about said warranty is only viewed as an open door for further sales activity. In the sales brain, that says, He's asking questions! That means he must be interested. And even if he's not interested, I can look good in front of my manager, because I'm pushing the warranty, just like he told me to!

On the first round, don't even make eye contact. Try to communicate that getting that peice of lint off your wallet is of infinately greater importance than any discussion about the warranty. If they ask again, smile, hold your wallet open in front of you (cash showing) or offer them your credit card, make direct eye contact and say "Not interested. Thanks, though". If they push past that, you are dealing with a prick, so fire away. My weapon of choice is biting sarcasm, but that's just me. I did like your comment about paying for a hassle free checkout, though. I might borrow that someday....

There is a reason for everything. Sometimes, that reason just sucks.

Yeah (3.00 / 6) (#10)
by nkyad on Tue Oct 04, 2005 at 04:00:34 PM EST

The best option is to act exactly like you have to do when cancelling something over the phone - close your eyes and repeat the same phrase everytime you're asked a question, until they decide you're a lost case: "No, thank you. Will you please cancel my subscription/cancel my DSL account/charge this card?"

Don't believe in anything you can't see, smell, touch or at the very least infer from a good particle accelerator run

[ Parent ]
Or pretend to be mute (3.00 / 3) (#100)
by rusty on Wed Oct 05, 2005 at 10:48:42 PM EST

It would be fun to not say anything. Don't avoid eye contact or anything, just don't say anything. I wonder how long before it would get too awkward for the cashier to continue.

I'm going to have to try that sometime.

Not the real rusty
[ Parent ]

Doing cashier work... (none / 0) (#118)
by ultimai on Thu Oct 06, 2005 at 02:51:48 AM EST

Who works as a gas station.
We just think your Yet Another Grumpy Customer. Mostly like under the statistic of an old man who spouts whatever is on FOX news economic reality when  they grumble about gas prices or a trades man who doesn't have their life together.    

[ Parent ]
Yeah, I know (none / 1) (#137)
by rusty on Thu Oct 06, 2005 at 09:54:44 AM EST

I'm usually very friendly to cashiers and such, actually. I haven't really had the kind of experiences people are talking about here. But then I don't usually shop at big chain stores (or any stores all that much really).

Would you still think I was grumpy if I didn't answer but gave you a nice big smile?

Not the real rusty
[ Parent ]

MY favorite... (none / 0) (#214)
by ckaminski on Mon Oct 10, 2005 at 01:30:01 PM EST

Was at CompUSA buying an HP 656c Deskjet for $44.95.

SalesWonk: Cool, getting a new printer eh?
Me: Yeah, need something cheap.  I don't do much printing.
SalesWonk: Ah, cool.  So, we have extended warranties available to extend your coverage in event of failure.
Me: Cool cool, how much that cost?
SalesWonk: $49.95
Me: <Looks at sticker price on shelf>  You're kidding right?  I could buy a new one at that price.
SalesWonk: Got a point.  You gonna need toner with that?


[ Parent ]

My preference (none / 1) (#124)
by Nasarius on Thu Oct 06, 2005 at 06:18:46 AM EST

I like saying "Sorry, I don't speak English." in a perfectly normal voice. Can't argue with that.

[ Parent ]
Pfft. (3.00 / 3) (#78)
by DavidTC on Wed Oct 05, 2005 at 08:34:23 PM EST

Sometimes it's fun to use logic on them

1. For example, it's trivial to get them to admit that Best Buy makes money, on average, from selling warranties, or they wouldn't sell them.

2. Ergo, consumers must lose money, on average.

3. Logically, on average, an extended warranty must be a stupid idea.

At this point they will try to assure you that the product you are purchasing is especially crappy, so, while on average you shouldn't get one, you should here. There are two choices:

4a) Point out that if that were true, they are, at this exact moment, working against the best interests of their place of business. Or they are lying, as they just admitted to doing in the past, when they tried to sell you other warranties. Either that, or you have an uncanny knack for picking the crap instead of the cream from the shelves of Best Buy, and you should probably stop shopping there.

Or the fun choice, that I would do if Best Buy was anywhere near me and I didn't just go there to actually purchase things:

4b) Act concerned. Tell them you certainly don't want to have it to break. And then tell them you certainly don't want to waste Best Buy's money replacing it, if it's so screwed up it is going to break, so leave it on the counter and walk out of the store.

When they try to call you back, explain again how the warranty is either going to waste your money, because it won't break, or waste theirs, because it does and they have to replace it, so you would rather shop at a store that didn't sell shit. And on that last word, walk out into the world and never come back.

-David T. C.
Yes, my email address is real.
[ Parent ]

Brilliant (none / 0) (#130)
by Eivind on Thu Oct 06, 2005 at 08:40:10 AM EST

1 Best Buy makes money, on average, from selling warranties, or they wouldn't sell them.

2. Ergo, consumers must lose money, on average.

3. Logically, on average, an extended warranty must be a stupid idea.

Yes. And this argument applies equally much to any insurance. The only thing an insurance do is transform a maybe-lose-X into certainly-lose-Y where Y is smaller than X.

Can make sense if X is so large you simply cannot, or will not cover the risk from your own pocket. It's probably a good idea to have home-insurance for example, even though you're paying more than the real risk is.

Paying for any kind of warranty or insurance on a item that you could trivially cover yourself (A $14.95 keyboard falls squarely in this category, depending on your finances a $10.000 car can too.) is simply a waste of money.

[ Parent ]

your're an idiot (none / 0) (#263)
by shanefalco on Thu Oct 20, 2005 at 02:37:29 AM EST

of course best buy makes money on them. they also make money, on average, on everything they sell. ergo customers must lose money, on average, on everything they buy. so never buy anything from anyone, go make your own tv, and we will all be happy. on a $10,000 car lets say on average insurance is what,$100 a month? or 1/100th the price of the car. i buy a laptop at $1500, get extended service on it for $250 for three years, about $7 a month, or about 1/215th the cost of the laptop. now which looks like a better deal? besides, you cannot really compare these two things, they are completely different. extended SERVICE is much different than insurance.

[ Parent ]
Doesn't follow (none / 1) (#147)
by curien on Thu Oct 06, 2005 at 10:43:13 AM EST

1. For example, it's trivial to get them to admit that Best Buy makes money, on average, from selling warranties, or they wouldn't sell them.

2. Ergo, consumers must lose money, on average.

"Ergo," my ass. It would be true if the marketplace were a zero-sum game. Since it's demonstrably not, your "ergo" doesn't... er, go.

We are not the same. I'm an American, and you're a sick asshole.
[ Parent ]

Um (none / 0) (#190)
by DavidTC on Fri Oct 07, 2005 at 12:49:47 PM EST

The market is not a zero sum game.

However, every individual purchase is. Obviously.

Purchasing insurance doesn't, and cannot, result in any more money or more insurance than at the start of the transaction. It has merely changed hands. (It can result in less money, thanks to sales taxes, but insurance is not taxed.)

Now, with normal goods, the theory is that the purchaser values the good at more than the money, whereas the seller values the money more than the goods, and everyone gets more of what they want. I guess you can argue that's not 'zero sum', if you're counting 'wants'. Everyone's wants are slightly more fulfilled.

However, that completely breaks down on insurance, because we are no longer comparing two dissimilar things.

What Best Buy gains with me purchasing a replacement: The margin on the item.

What Best Buy gains with me purchasing insurance: Insurance cost - (cost of item * probability of breakage.)

You'll notice something important in there. Or, rather, the lack of it. ME. What I gain is the same: A replacement item.

How much I value the item is completely irrelevant to the purchase of insurance, or how much happiness I get out of it. It's about Best Buy's margins and costs and calculated odds.

Now, it is possible that Best Buy is selling insurance in such a manner that the second possiblity (people buying insurance) results in less money to them than non-insurance...except that behavior makes no sense. Maybe if everyone else did it, they'd be forced to, but they wouldn't be pushing it...

Ergo, we are forced to assume they make money on insurance, more than they do on people just coming in and purchasing a replacement.

So if they are making more money on that second option, and the 'want' is exactly the same for us (Either way, we end up with the same replacement.), what does that tell us? Why, we must be losing money. Profit does not appear out of nowhere.

(In fact, the want isn't the same, because now we're stuck with an identical replacement to something that already broke once, instead of being able to try something else. But whatever.)

-David T. C.
Yes, my email address is real.
[ Parent ]

No, not obviously (none / 0) (#195)
by curien on Fri Oct 07, 2005 at 02:53:32 PM EST

If Best Buy, by purchasing in bulk from the insurance company, is able to buy the insurance cheaper than I would and passes a portion  of that savings onto me (obviously they won't pass all of it), I would have saved money by purchasing Best Buy's extended warranty versus private insurance. If you want to argue that buying insurance is more expensive than not buying insurance, you're wasting our time. If you want to compare apples to apples, compare the cost of buying insurance from Best Buy versus buying insurance from another source.

The rest of your line of reasoning explaining why the insurance must, in the long run, be more expensive for the consumer than replacing the part later is faulty. If the difference between the profit from selling a new part and selling the insurance is less than the cost of advertising and other forms of upkeep per customer, then it is in the interest of Best Buy to push the insurance without it being to the detriment of the consumer.

We are not the same. I'm an American, and you're a sick asshole.
[ Parent ]

I was comparing apples to apples. (none / 0) (#205)
by DavidTC on Sat Oct 08, 2005 at 03:16:36 PM EST

You seem to think the thing being purchased in 'insurance'. That is not correct. No one wants the abstract thing called 'insurance'.

The thing being purchased is 'a replacement'.

While insurance can have many benefits besides paying for something, these benefits will not be found on insurance on a 100 dollar piece of hardware. It's not like health insurance, which can keep you from losing your job and thus saves you more than medical bills. The sole result of 100 dollar insurance is the hardware..it's not even more convenient, as you still have to go back to the store.

So while buying insurance from Best Buy is possibly cheaper than buying it from elsewhere, that is not relevant. The question is: Is buying insurance cheaper than just replacing it yourself? That really is the whole question.

As we do not have data on product replacement rates, we cannot directly judge this.

We can judge it from the other end, however. It presumably costs Best Buy the same to replace an item via insurance then via other means.

And advertising is a red herring. They do not specifically advertise to get people with their own broken products back into their store to buy something, and it's rather likely such advertising would backfire. Advertising just happens in general.

So the costs are the same for replacement via insurance. (Actually, a bit higher, because merely keeping track of all that is a mess.)

Ergo, for them to be selling insurance (Which also adds cost.), their profits have to be higher for replacement via other means.

And profits from sales come from? Anyone?

Now, a legit argument against this analyzis would be the fact that a replacement from Best Buy gives Best Buy more profits than a replacement from anywhere else. So insurance might not cost you less than replacing it at Best Buy. This assumes Best Buy eats its slight extra cost of running the insurance in return for the loyalty.

The people at the checkout, cannot, sadly, use that point, because you'll start asking yourself 'Why would I shop anywhere but Best Buy to replace this...unless they had lower prices. In which case, why the hell am I shopping here for the original?!?!'. I think that's called 'winning the battle by losing the war'.

And you have to ask yourself why Best Buy only shows loyalty to repeat customers who are there to replace broken things, and no one else.

-David T. C.
Yes, my email address is real.
[ Parent ]

who cares (none / 0) (#264)
by shanefalco on Thu Oct 20, 2005 at 03:50:15 AM EST

yea best buy is obvioulsy making money on the extended warranty, the fact they sell it is all you need to know to understand that. SO WHAT? what it boils down to is if i use that extened coverage or not, i dont care how it impacts them, i care how it impacts me. say i buy an exteneded warranty that allows me to get free battery replacement on a laptop(best buy's does). batteries costing on average about $150 for me to buy. i get two of them under a service plan that cost me $250(say half is profit for best buy), did i get a good deal even though those batteries only cost best buy $35?? you bet i did, best buy still made money and i still saved money. EXTENED SERVICE and insurance are not the same thing. now if the extened service only gave me a replacement then your getting closer, but no quite the extened service plan from best buy will UPGRADE your computer in the event the first one dies. say i buy the first one at $600 with a $150 extended service plan. two years later(being worth only $200)it dies. so now i have a $200 computer and a $150 serive plan = $350. but i get a new upgraded computer worth $600. i will say it again it boils down to weather or not I use the plan, do i want protection or dont i?

[ Parent ]
matrix (none / 0) (#235)
by eudas on Thu Oct 13, 2005 at 07:10:19 PM EST

i think the matrix has ruined the word 'ergo' for me. after you said 'ergo', all i could picture was the Architect blithering on, impressing himself with big words that Edgar Allen Poe loved to use a century before.

"We're placing this wood in your ass for the good of the world" -- mrgoat
[ Parent ]

oh? (none / 0) (#294)
by Bleckerhead on Wed May 31, 2006 at 12:33:07 PM EST

So you're basically saying don't show the cashier any amount of respect? So basically because they push something that they're told to push because ITS THEIR JOB, they don't deserve to be treated by a human being? The cashier in this situation was overly pushy. I bet she doesn't have the numbers that the department wants, and she needs to keep her job. Don't patronize us (I was a cashier too) because we just laugh at you later.

[ Parent ]
Best Lie (2.90 / 11) (#11)
by Silent Thunder on Tue Oct 04, 2005 at 04:06:48 PM EST

I worked at Best Lie for the better part of my high school days, and while the pay sucked, the other employees sucked and the customers sucked, the discount is great.

As for the lying part, they will do, and tell their employees to do, anything to sell the "Performance Service Plan" (It *will* break, you *will* need it... my grandmother was sure glad she got it... you get my drift, right?)

The beautiful thing about it is that the employees doing the selling are not paid on commission! So they get to shove this down your throat and not make a dime more for doing it. However, the managers of the departments and the store get pretty good bonuses each month for sales above the company (region, locale) average.

How much do they make on these plans, well that differs because of how they work at Best Lie. Let's say they charge you $250 for a service plan on a computer. They in turn buy insurance on the computer for you through an insurance company (it was in NY then, but now I do not know, check the fine print.) They now have recourse to get all future money lost due to breakage, etc. from this company. The insurance policy prices differ, but when I was there a $250 computer PSP cost the company about $66. Thus, a pure profit of $184.

See why the push them so much?

Wow, big man (1.80 / 25) (#12)
by kitten on Tue Oct 04, 2005 at 04:17:58 PM EST

Got all high and mighty over a couple of kids making barely above minimum wage who are only doing the job they were told to do, and know full well it's stupid. You've got a real brass set, I can tell.
mirrorshades radio - darkwave, synthpop, industrial, futurepop.
Well howdy there pardner! (2.25 / 4) (#14)
by esrever on Tue Oct 04, 2005 at 04:49:57 PM EST

Nice big chip y'all got on yer shoulder there!

Or, as you failed to note: THE STORY IS ABOUT BEST LIE not the individual characters that grace the set.

Audit NTFS permissions on Windows
[ Parent ]

Oh, yes, I saw. (1.42 / 7) (#15)
by kitten on Tue Oct 04, 2005 at 04:55:14 PM EST

And so instead of doing something about it, like not patronizing their establishment, or taking it up with the corporate executives (or hell, even a manager), he was a jackass to two bottom-rung sales associates making minimum wage who have nothing to do with anything.

Big man!
mirrorshades radio - darkwave, synthpop, industrial, futurepop.
[ Parent ]
He was already writing the story (none / 0) (#17)
by kero on Tue Oct 04, 2005 at 05:23:36 PM EST

You can just tell he has an overactive imagination. Not as good a one as the zillions of comics who take everyday events and make them funny by adding irony and insite though.

Big Corp Store does something dumb and I point it out! Zing!

[ Parent ]
I could sympathize (3.00 / 2) (#19)
by hatshepsut on Tue Oct 04, 2005 at 05:25:03 PM EST

with the "bottom-rung sales associates making minimum wage" but not after the buyer turned down each offered item once. While I agree that working at such establishments isn't many people's first choice, being rude to the customer (what would you call ignoring them when they say they don't want something?) is not going to get any sympathy from me.

We are all used to "upselling" (would you like fries with that?), but to continue in the attempt to the point where a potential customer has to turn the same item(s) multiple times is not upselling, it is annoying, and thus fair game for mockery and/or sarcasm in my book.

[ Parent ]

Upselling.... (3.00 / 2) (#64)
by The Amazing Idiot on Wed Oct 05, 2005 at 04:55:02 PM EST

I love people who upsell. I have nasty comments that usually result in unacceptable merchandise.

For one, Boo.. Buger King. 1 whopper. "DO YOU WANT CHEEZE WITH THAT??"

My response is "Yeah, if its free.". At the window, I demand to have receipt. If they charget for cheeze or other condiment, I refuse to pay. Better yet is to buy it, take one bite, and regurgitate it back to the sandwich. "YOU CALL THIS CHEEZE??? I WANT MY MONEY BACK!!" Now the sandwich is unsellible. Boo-fucking-hoo.

Another time at Worst Buy, they did the card-stacking with some god-awful magazine crap. Once I saw it, I called up my cc and had it listed as a FRAUDULENT CHARGE, and made a nice call to my attorney general here in Indiana. And as a final fun tag, I put a 500$ small claims against them for fraudlently charging my card, misrepresenting what I was buying, and time/money spent on rectifying that situation.

It was a no-show, and found out the Judge was hit by that crap too. I won by default (AFTER showing how I came up with 500$).

Be aware that there are many a ways to defend aginst bad practices in Capitalism. Using the courts is a very valid way of such an approach. And that small claims only cost 35$, which I included in my complaint.

[ Parent ]

Did you collect? (none / 0) (#132)
by ghjm on Thu Oct 06, 2005 at 09:36:24 AM EST

How long did it take? How did the collections process work?

[ Parent ]
Yep, I got money. (none / 0) (#183)
by The Amazing Idiot on Fri Oct 07, 2005 at 01:13:48 AM EST

Kinda weird though..

I had to go back to court because they evidently did not pay. In that time, the judge called up the IN attorney general, Steve Carter. I wasnt privy to their conversation, but it was the effect that "fraud was a bad thing to be convicted of". My guess there were some threats passed around.

After a few months, I received a check for the $535 or whatever it was. I never really asked questions on what they did to get it. All I know is I got it and it didnt bounce.

[ Parent ]

What I wanna know is (none / 0) (#188)
by rodoke3 on Fri Oct 07, 2005 at 03:30:02 AM EST

how did you come up with the $500 figure in your suit?

I take umbrage with such statments and am induced to pull out archaic and over pompous words to refute such insipid vitriol. -- kerinsky

[ Parent ]
You are an idiot, plain and simple. (none / 0) (#288)
by johnnymacaroni on Thu Dec 01, 2005 at 04:52:57 AM EST

Wow, just like your name says, huh? When you sign up for the magazine, it makes you sign a contract saying that you understand you will be billed. And it puts it in very harsh words. If the judge wasn't a pussy, you would have lost the case. You signed a contract without reading it, you suck. That is that little part you sign when they run your card.

[ Parent ]
Art of War (3.00 / 4) (#20)
by hackwrench on Tue Oct 04, 2005 at 05:28:02 PM EST

Well one way of defeating an organization is to eliminate thier foot soldiers.

[ Parent ]
note: Eliminate. n (3.00 / 4) (#24)
by livus on Tue Oct 04, 2005 at 06:05:46 PM EST

HIREZ substitute.
be concrete asshole, or shut up. - CTS
I guess I skipped school or something to drink on the internet? - lonelyhobo
I'd like to hope that any impression you got about us from internet forums was incorrect. - debillitatus
I consider myself trolled more or less just by visiting the site. HollyHopDrive

[ Parent ]
Huh? (none / 1) (#34)
by hackwrench on Tue Oct 04, 2005 at 08:24:25 PM EST

One possibility is that you are trying to say that eliminate is a noun or should be capitalized, another is that you are making yourself a note to eliminate. On the off chance that it is the first, http://dictionary.reference.com/search?q=eliminate

[ Parent ]
note: Eliminate. n (3.00 / 2) (#35)
by Ralp on Tue Oct 04, 2005 at 08:51:33 PM EST

[ Parent ]
note: Eliminate. n (3.00 / 2) (#40)
by esrever on Tue Oct 04, 2005 at 10:22:10 PM EST

Audit NTFS permissions on Windows
[ Parent ]
it was neither (none / 0) (#45)
by livus on Wed Oct 05, 2005 at 02:36:28 AM EST

I was merely wondering in what universe one eliminates a foot soldier by refusing to return a greeting, etc.

HIREZ substitute.
be concrete asshole, or shut up. - CTS
I guess I skipped school or something to drink on the internet? - lonelyhobo
I'd like to hope that any impression you got about us from internet forums was incorrect. - debillitatus
I consider myself trolled more or less just by visiting the site. HollyHopDrive

[ Parent ]
By making the environment one less desireable (none / 0) (#170)
by hackwrench on Thu Oct 06, 2005 at 04:17:09 PM EST

to enter. I'm puzzled how you think your post was going to communicate what you now post. However, my original comment was merely to demonstrate that such actions can serve a function. I don't know what's up with the other two fellows (ralp and esrever) posting "Note: Eliminate n" as well.

Though the fact of the matter is that the two bottom-rung sales associates making minimum wage don't have nothing to do with anything.

[ Parent ]
less desirable for whom? (none / 0) (#198)
by livus on Fri Oct 07, 2005 at 08:06:55 PM EST

If you mean for the employees I scarecly think they're motivated to work there due to an excellent work environment. I tend to agree with you about the fact of the matter.

I have to admit that I now see that Note:eliminate n is a pretty excellent all-purpose comment.

HIREZ substitute.
be concrete asshole, or shut up. - CTS
I guess I skipped school or something to drink on the internet? - lonelyhobo
I'd like to hope that any impression you got about us from internet forums was incorrect. - debillitatus
I consider myself trolled more or less just by visiting the site. HollyHopDrive

[ Parent ]

re: art of war (none / 1) (#111)
by frozencrow on Thu Oct 06, 2005 at 12:35:47 AM EST

as it clearly says in the art of war, defeating the whole of an enemy by defeating the individual foot soldiers is a retard's strategy.

the much better strategy for cases like this is to politely refuse the warranty once, and if they continue to badger you, place the store manager's head on a pike out in front of the store.  if they still don't take the hint, burn down the store.  continue escalating as necessary.

note that it is important for you to be honest on the matter of whether you have *clearly* refused the warranty.  if you half-ass it, then you'll be putting heads on pikes without just cause, and nobody likes an asshole.

[ Parent ]

Care to point out the sentences that support your (none / 0) (#171)
by hackwrench on Thu Oct 06, 2005 at 04:25:59 PM EST

statement? Sorry, But you appear to be making things up, but then: I.18All warfare is based on deception.

On the other hand, SunTzu isn't the end all be all of warfare, and depends on the concept of the State.

[ Parent ]
section III (attack by strategem) nt (none / 0) (#209)
by frozencrow on Sun Oct 09, 2005 at 02:27:01 PM EST

[ Parent ]
How will that help the kids? [nt] (none / 0) (#69)
by artis on Wed Oct 05, 2005 at 06:44:56 PM EST

Can you know that you are omniscient?
[ Parent ]
Uhhh...okay. (none / 0) (#177)
by MoJoPokeyBlue on Thu Oct 06, 2005 at 05:04:23 PM EST

First, I wasn't a "jackass" to anyone. They offered to sell me something and I politely replied "No thanks."

Second, I have to question whether the employees "...have nothing to do with anything." They were obviously lying in order to sell something. The question remains whether they were directed to do this or came up with the scheme on their own.

Third, yes...I still bought the MP3 player. That was my choice. 'Big men' get to make their own decisions. (I even flush the toilet all by myself, but that's as unimportant as the yellow shirts.)

Finally, this is a simple humorous story that was meant to entertain people. What's all the fuss about?

[ Parent ]
truly (3.00 / 6) (#30)
by /dev/trash on Tue Oct 04, 2005 at 07:52:48 PM EST

The best thing to have done wouldhave been to build a fake bomb.

Updated 02/20/2004
New Site
[ Parent ]
Spoken like a true current/former employee (none / 1) (#76)
by Armada on Wed Oct 05, 2005 at 08:21:38 PM EST

When you make minimum wage, you are the shit. The whole point is showing that you're better than your manager, and taking his job, not bitching about the customer.

[ Parent ]
Uh yeah (none / 1) (#105)
by kitten on Wed Oct 05, 2005 at 11:31:16 PM EST

Who exactly are you arguing with here? I've never worked at a job like that. I just think giving people a hard time for doing their job, which is already a shitty enough job, is retarded.
mirrorshades radio - darkwave, synthpop, industrial, futurepop.
[ Parent ]
What does your sense of dignity cost? (none / 0) (#270)
by kmkestell on Mon Oct 24, 2005 at 02:06:52 PM EST

So $5.15 an hour is all it takes for an employee to throw away their sense of dignity? I would never, NEVER, hire an employee that would so easily go against common sense (you don't try to scam your customers. EVER.) like that.

[ Parent ]
wow, you must be pleasant (2.07 / 13) (#16)
by lostincali on Tue Oct 04, 2005 at 05:13:53 PM EST

I interact with people I don't know all the time at stores. It is such a big deal to give them a pleasant Hello? Sometimes, if you're a frequent customer, you will see these people again. Maybe you'll get to talking. Maybe you won't, but then again, you might just find out that you really aren't so different from them after all, that you're all just people in this world trying to get through the day to day shit.

It sure must be satisfying to treat people like crap, though. By all means, unleash all hell's fury on the struggling teen just trying to make some cash to have a little fun. It must make you feel really great, knowing that you're so much better than them, huh? Did ya ever wonder if that has anything to do with your belief that nobody ever just goes happily onward?

PS, I liked the line about the hassle free checkout.

"The least busy day [at McDonalds] is Monday, and then sales increase throughout the week, I guess as enthusiasm for life dwindles."

Best Buy sucks dicks. (2.75 / 4) (#18)
by curtains99 on Tue Oct 04, 2005 at 05:24:35 PM EST

But I guess that's just sales in general.

Learn how to say No like you mean it (2.91 / 12) (#21)
by LilDebbie on Tue Oct 04, 2005 at 05:32:01 PM EST

It's not that hard. It's a matter of proper inflection. If you get it right, cashiers/girlfriends/children/etc will never argue with you again.

My name is LilDebbie and I have a garden.
- hugin -

Girlfriends? (3.00 / 3) (#22)
by Scrymarch on Tue Oct 04, 2005 at 05:49:10 PM EST


[ Parent ]
this is k5 after all $ (1.50 / 2) (#23)
by creativedissonance on Tue Oct 04, 2005 at 05:54:43 PM EST

ay yo i run linux and word on the street
is that this is where i need to be to get my butt stuffed like a turkey - br14n
[ Parent ]
I figured one or two of you might have one (none / 1) (#25)
by LilDebbie on Tue Oct 04, 2005 at 06:13:15 PM EST


My name is LilDebbie and I have a garden.
- hugin -

[ Parent ]
I thought... (3.00 / 3) (#50)
by BJH on Wed Oct 05, 2005 at 08:48:29 AM EST

...he was guffawing at the possibility of the guy being the one to say no, rather than the other way around.
Roses are red, violets are blue.
I'm schizophrenic, and so am I.
-- Oscar Levant

[ Parent ]
HAHAHAHA. You BITCH! (none / 0) (#103)
by fluxrad on Wed Oct 05, 2005 at 11:08:12 PM EST


"It is seldom liberty of any kind that is lost all at once."
-David Hume
[ Parent ]
Yup (none / 0) (#66)
by Nyarlathotep on Wed Oct 05, 2005 at 06:00:31 PM EST

It is a matter of saying no like your in control.  I've experimented with ignoring such people, but I never could get it to be as effective.

Campus Crusade for Cthulhu -- it found me!
[ Parent ]
Treat them like children (none / 0) (#212)
by CAIMLAS on Sun Oct 09, 2005 at 10:45:54 PM EST

If they're going to ask you questions like,

"Are we there yet? Are we there yet? Are we there yet?"

... like a child would, then treat them like the fucking child they are.

I've never had this problem, and I've always simply said, "No," as if I were talking to a disobedient toddler.

Socialism and communism better explained by a psychologist than a political theorist.
[ Parent ]

Sales techniques (2.20 / 5) (#27)
by smallstepforman on Tue Oct 04, 2005 at 07:21:44 PM EST

The other day, I went looking for some outdoor furniture. Enter store #1. - Hi, I'd like to buy this table seperate from chairs. - Sorry, we do not sell them seperately, only as a set. - Can you order it seperately from the manufacturer? - No. - Good bye. Enter store #2. - Hi, I'd like to buy this table seperate from chairs. - Sorry, we do not sell them seperately, only as a set. - Can you order it seperately from the manufacturer? - No. - Good bye. Enter store #3 - Hi, I'd like to buy this table seperate from chairs. - No problem. Which colour would you like? We'll order it directly from the manufacturer if we dont have it in our system. - Black. - We have some in stock. You can pick it up today. And guess what, even though the displayed price is $470, we have a special on until Christmas, and we'll give it to you for $390. - What a pleasant suprise. Here is a load of money. <me makes mental note to self> From now on, I will always shop in this chain.

Version 2, with better formatting (2.85 / 7) (#28)
by smallstepforman on Tue Oct 04, 2005 at 07:22:40 PM EST

The other day, I went looking for some outdoor furniture.  Enter store #1.
- Hi, I'd like to buy this table seperate from chairs.
- Sorry, we do not sell them seperately, only as a set.
- Can you order it seperately from the manufacturer?
- No.
- Good bye.

Enter store #2.
- Hi, I'd like to buy this table seperate from chairs.
- Sorry, we do not sell them seperately, only as a set.
- Can you order it seperately from the manufacturer?
- No.
- Good bye.

Enter store #3
- Hi, I'd like to buy this table seperate from chairs.
- No problem.  Which colour would you like?  We'll order it directly from the manufacturer if we dont have it in our system.
- Black.
- We have some in stock.  You can pick it up today.  And guess what, even though the displayed price is $470, we have a special on until Christmas, and we'll give it to you for $390.
- What a pleasant suprise.  Here is a load of money.
<me makes mental note to self> From now on, I will always shop in this chain.


[ Parent ]

Formatting Still Broken (none / 1) (#54)
by virg on Wed Oct 05, 2005 at 09:42:57 AM EST

Your "me makes mental note to self" tag isn't closed properly, so it didn't appear inside my head automatically. It ruins the effect of your post. Please correct.

"Imagine (it won't be hard) that most people would prefer seeing Carrot Top beaten to death with a bag of walnuts." - Jmzero
[ Parent ]
Was #3 Home Depot? (none / 0) (#140)
by zrail on Thu Oct 06, 2005 at 10:05:06 AM EST

I worked there for awhile after I graduated from high school, and I seem to remember them doing this for customers. Not necessarily the sale thing, but the separate purchase thing.

[ Parent ]
jeus christ./ (2.66 / 3) (#29)
by /dev/trash on Tue Oct 04, 2005 at 07:51:25 PM EST

Best Buy has been like this since the early 90s.

Updated 02/20/2004
New Site
Exactly... (3.00 / 4) (#31)
by D Jade on Tue Oct 04, 2005 at 08:07:03 PM EST

That's why he's telling this story to his grandkids... White trash America turns those generations over fast...

You're a shitty troll, so stop pretending you have more of a life than a cool dude -- HollyHopDrive
[ Parent ]
You sound like someone (2.50 / 12) (#33)
by Egil Skallagrimson on Tue Oct 04, 2005 at 08:09:41 PM EST

who argues with people to make themselves feel better.


Enterobacteria phage T2 is a virulent bacteriophage of the T4-like viruses genus, in the family Myoviridae. It infects E. coli and is the best known of the T-even phages. Its virion contains linear double-stranded DNA, terminally redundant and circularly permuted.

No he doesn't. (3.00 / 5) (#68)
by hershmire on Wed Oct 05, 2005 at 06:42:52 PM EST

I feel all warm inside.
FIXME: Insert quote about procrastination
[ Parent ]
heh (2.75 / 4) (#36)
by SaintPort on Tue Oct 04, 2005 at 09:37:24 PM EST

I bought my wife a laptop at said establishment. The experience was so horrible, so time wasting, so humiliating, that when we needed service, that the extended warranty did cover, my wife decided she'd eat the loss rather than enter that store again.

I will pay for a warranty ever again.

Search the Scriptures
Start with some cheap grace...Got Life?

How to survive Best Buy... (2.83 / 6) (#37)
by codebunny on Tue Oct 04, 2005 at 09:40:57 PM EST

1) Select the DVD/MP3/CD player you want.

2) When their "associate" comes up to you trying to hock their extended warranty, say "I don't want any fucking extended warranty. Don't ask me again if you want to keep your spleen."

3) Enjoy! (What the fuck are they gonna do? Spit in it? It ain't a restaurant.)

I seriously hate overbearing customer service where someone is always asking you if you need help finding stuff. It doesn't make me feel special. It makes me feel like a shoplifter.

"The written equivalent of goatse or Tubgirl...you deserve to get hauled into a court of law and at least fined until you can't afford Internet access any more." --HitlerHopDrive

.. and the fake friendliness (3.00 / 4) (#41)
by jongleur on Tue Oct 04, 2005 at 10:28:12 PM EST

It makes me feel like a Victorian: "Do I know you? The impertinence!"
"If you can't imagine a better way let silence bury you" - Midnight Oil
[ Parent ]
I am afraid I... (3.00 / 3) (#77)
by DavidTC on Wed Oct 05, 2005 at 08:21:42 PM EST

...have not been formally introduced. Ah, well, I guess that's how we do it now in America.

If you will bear with me while I finish out my transaction, I will be very pleased to make your acquaintance, and you can finish telling me your amusing story about your grandmother.

-David T. C.
Yes, my email address is real.
[ Parent ]

Would you assist me in bearing my parcels... (3.00 / 8) (#99)
by rusty on Wed Oct 05, 2005 at 10:45:10 PM EST

...to the motor-car? Capital!

Not the real rusty
[ Parent ]
the problem (3.00 / 4) (#128)
by Eivind on Thu Oct 06, 2005 at 08:28:43 AM EST

The problem is saying such a sentence with a straigth face. If you can pull it off, my hats off to you.

The best I can manage without breaking down is to inform phone-salesmen that; "I'm terribly sorry, I'd have loved to hear about your exciting offer, but I'm afraid I don't have a phone." Thereafter I wait to enjoy the seconds of stunned silence, and hang up.

[ Parent ]

Step 2, buy it from amazon and screw best buy (3.00 / 3) (#42)
by remainingeye on Tue Oct 04, 2005 at 10:41:07 PM EST

[ Parent ]
Surely there's a more polite way (3.00 / 3) (#49)
by squigly on Wed Oct 05, 2005 at 06:07:01 AM EST

Something along the lines of "No.  I wish to buy this item.  If I wish to buy something else I shall ask for it", perhaps.

[ Parent ]
They are trained to ignore politeness. (3.00 / 3) (#53)
by rpresser on Wed Oct 05, 2005 at 09:34:38 AM EST

Rudeness will shock them out of their training.

It's not the cashiers and blueshirts who are evil. They are lamented unfortunates who have accepted a job with an evil corporation, and must now pay the price by acting in evil ways. Nevertheless, their evil masters have trained them to the point where they might as well be evil themselves, since treating them as if they were not evil will have no useful effect.
"In terms of both hyperbolic overreaching and eventual wrongness, the Permanent [Republican] Majority has set a new, and truly difficult to beat, standard." --rusty
[ Parent ]

Not spit, exactly (3.00 / 3) (#158)
by 87C751 on Thu Oct 06, 2005 at 12:48:10 PM EST

But you may get the new DVD player home, open the box and find an old (and, to add insult to injury, inoperative) VHS deck inside. Happened to a friend of mine. And no, he never did get any satisfaction. BB just claimed he was lying.

He told me that he bought something at BB last week, and opened the carton right at the checkout to confirm the contents.

My ranting place.
[ Parent ]

And on the other hand... (none / 0) (#215)
by ckaminski on Mon Oct 10, 2005 at 01:42:45 PM EST

In REI couple weeks back, I had one employee and a manager tearing the place apart looking for 10 Rite-in-the-rain notebooks that the computer said they had but couldn't find.

Granted, had it been a weekend, as opposed to a Tuesday night, I probably wouldn't have had such great service, but sometimes, haven't someone ask to help me out saves me time.  They certainly know the store layout better than me.

In Home Depot, I don't think there's ever been a time when I didn't have to ask someone where the keys are made.  I'm so scatterbrained, and after 19 aisles, everything starts looking like everything else...

[ Parent ]

I bought the extended waranty (none / 1) (#38)
by weedaddict on Tue Oct 04, 2005 at 10:15:31 PM EST

for my ipod and broke it 4 times, every time it was replaced.

Reality has a certain cynical bias - Cattle Rustler
This is what I should've done (none / 0) (#60)
by tetsuwan on Wed Oct 05, 2005 at 02:59:36 PM EST

instead it broke three weeks after the limited warranty expired.

Njal's Saga: Just like Romeo & Juliet without the romance
[ Parent ]

you're both spies from Best Lie! (3.00 / 4) (#73)
by Phil Urich on Wed Oct 05, 2005 at 08:09:46 PM EST

conspiracy theory

[ Parent ]
iPods must suck (none / 1) (#88)
by Chewbacca Uncircumsized on Wed Oct 05, 2005 at 09:56:23 PM EST

Why'd you buy a piece of shit that keeps breaking?

[ Parent ]
Excellent. (2.66 / 3) (#43)
by gr3y on Tue Oct 04, 2005 at 11:03:05 PM EST

Although it would be impossible to verify the events you describe actually occurred, I have had similar experiences in Best Buy, and also CompUSA.

In fact, I once had the temerity to inform the greeter that she couldn't search my bag, containing my merchandise, which I paid for with my money, by telling her to "fucking fuck off".

Good times.

I am a disruptive technology.

That bag searching crap (none / 1) (#82)
by DavidTC on Wed Oct 05, 2005 at 09:00:00 PM EST

I don't put up with that. Maybe in, say, Walmart, where you can purchase something at one end of the story and walk eight miles to the door at the other end of the store. The one in my town even has the customer service desk in the middle, which is where all the stuff people decide not to buy and hand to the cashiers ends up, in big shopping carts, even when no one's there. It would be trivial to swipe stuff while you're walking across and stick it in your bag, so I'd understand it.

Oddly enough, they never seem to do that at Wal-Mart. Unless you've purchased something big in electronics.

And when I'm walking around with a backpack, sure, they can check it, although I try not to take those in in the first place.

But in places where they can see me from checkout to the door, and they want to still see the receipt and go through the bags they just gave me, and there's nothing between the checkout and door I could have fucking put in the bag anyway?

I say 'no' and keep going. They threaten to call the police, I say 'Good idea, because someone here is insisting he's got the right to search my bag' and keep walking.

If they threaten to detain you, which has not happened to me, switch to ACLU-dealing-with-a-cop mode and ask if you're 'under arrest'. If not, say 'So I'm free to go', and keep walking.

If they do say you're under arrest, well, people can do citizen's arrests. So I recommend you stay, because they will a great deal of fun explaining to the police how they arrested you for the crime of 'not letting us see his stuff'.

-David T. C.
Yes, my email address is real.
[ Parent ]

citizen's arrests (3.00 / 2) (#126)
by Eivind on Thu Oct 06, 2005 at 08:25:15 AM EST

If they do say you're under arrest, well, people can do citizen's arrests. So I recommend you stay, because they will a great deal of fun explaining to the police how they arrested you for the crime of 'not letting us see his stuff'.

Yes, people can. But only if they caugth you red-handed comitting a crime. Thus, you can safely ask what crime they're arresting you for, and if they refuse to say, or say something vague like they "think you probably stole something", its clearly illegal restraint.

To avoid this, as you say, they'll have to claim that the crime was not letting them look in your bags. Problem is, this isn't actually, contrary to some security-peoples believes, a crime.

I agree. It'd be fun watching them try to explain that to the police.

[ Parent ]

Oh, that's why you don't ask. (none / 0) (#191)
by DavidTC on Fri Oct 07, 2005 at 01:08:41 PM EST

No, don't ask what you're under arrest for. They might wise up and let you go, and feel free to threaten other people.

If those assholes have taken to that far, just sit there patiently until the police show up. Don't point out they have to have an actual crime to arrest you for. Treat the arrest as valid.

Be sure not to let them touch your bag. Point out that it is evidence, and you will continue to hold it, closed, in plain sight of them and the cameras until the police show up. (Otherwise they'd just look in your bag and let you go.)

And when the police show up, take charge of the situtation by immediately insisting to the police you will not be pressing charges for kidnapping or wrongful arrest...if the store will assure you in writing that they will not pretend the searches are required, and will post signs to that effect in the entranceway for people to read on the way in.

However, I doubt any store is so seriously stupid as to either call the police or attempt to detain you. They will back down, and if you're really lucky, other people will see and follow your example, and we'll eventually get rid of this absurdity.

About now some wisearse is about to point out stores have signs asserting they have to the right to search your bag. Well, yes...and I have the right to leave, with all my property, if I do not agree to that. Which I am obviously trying to do by walking out the damn door. Those only work for incoming people, and, like smuggling food into movie theaters, the only thing they can do is remove you.

-David T. C.
Yes, my email address is real.
[ Parent ]

try this next time (3.00 / 14) (#46)
by the77x42 on Wed Oct 05, 2005 at 04:31:38 AM EST

usually the girls who work cashier at BB are rather good-looking, at least here in canada. instead of waiting for them to start up, shoot them an 'are you available?' smile.

either they won't ask you shit all about the warranty because they'll be afraid of striking up a conversation with you, OR, you might just get laid.

"We're not here to educate. We're here to point and laugh." - creature
"You have some pretty stupid ideas." - indubitable ‮

Good advice, but.. (3.00 / 3) (#57)
by Nyarlathotep on Wed Oct 05, 2005 at 02:11:01 PM EST

Its always nice to talk to a pretty girl, but you should do a few things to make the getting laid part a little more likely:

There has been interesting research showing that giving women who you want to date "valuble" gifts is counterproductive, but giving gifts of transient value is very effective.  Here "valuble" means anything which holds its value.  For example, you should feel free to blow a lot of money on dinners, opera tickets, etc., stuf where she has to want to hang out with you to enjoy it.  But you should avoid doing anything really useful, like paying her rent for her or buy her a car.  I'd expect that "pretty enough to wear and sentimental" is more effective than valuble jewelry too, but the experements didn't look at such things.

In your situation, I expect she gains from you buying the extended warranty, so you have slightly more chance of going out if you flirt with her about the extended warranty, but don't buy it.

You obviously don't need to play quite so hard to get, you could also: flirt with her about the extended warranty, and buy it, but
1) admit that your were going to buy it anyway, and were just making a scene to talk to her about it.  Such small complementary revelations of dishonesty are always good.
2) say your doing it because she did such a good job.  Complements are extremely effective when people think the have earned them, of course you have to make her earn it.

Also, if your not so good with women, the single best way to get better at flirting with women is to practice, so you should use such situations as practice, and maybe not even bother getting her email address.

Campus Crusade for Cthulhu -- it found me!
[ Parent ]

Flirt (none / 0) (#58)
by weedaddict on Wed Oct 05, 2005 at 02:46:10 PM EST

about extended warranty? How is that possible?

Reality has a certain cynical bias - Cattle Rustler
[ Parent ]
here's how (2.75 / 8) (#59)
by collideiscope on Wed Oct 05, 2005 at 02:54:15 PM EST

"Do YOU come with an extended warranty?" .... "So, like you won't break if I use you too hard?" ... "So, if you break after hard use I can replace you?" etc etc.

Hope is a disease. Get infected.
[ Parent ]
That is so lame. (3.00 / 2) (#71)
by weedaddict on Wed Oct 05, 2005 at 07:32:05 PM EST

That doesnt work, you know it. When were you last laid?

Reality has a certain cynical bias - Cattle Rustler
[ Parent ]
replace "last" with "ever" (none / 0) (#72)
by Abominable Abitur on Wed Oct 05, 2005 at 07:42:32 PM EST

"Terrorism is only a viable "political activist" method for marginalized nutjobs, bottom line. The backlash that it causes makes it intractable for any reasonable ideology. Which is why you don't generally see wild athiest suicide bombers in america's streets." - lonelyhobo
[ Parent ]
IAWTP (none / 0) (#74)
by weedaddict on Wed Oct 05, 2005 at 08:09:54 PM EST

Reality has a certain cynical bias - Cattle Rustler
[ Parent ]
last friday (none / 0) (#259)
by collideiscope on Tue Oct 18, 2005 at 10:30:26 PM EST


thank you come again

I certainly will.

Hope is a disease. Get infected.
[ Parent ]

More foolishness (3.00 / 3) (#83)
by MorePower on Wed Oct 05, 2005 at 09:10:08 PM EST

You forgot to mention the "extended" warranty you're offering, you know the one that lasts very long and gives so much customer satisfaction.

[ Parent ]
Not recommended: (2.85 / 7) (#98)
by rusty on Wed Oct 05, 2005 at 10:43:15 PM EST

"I got something that extends. In my pants."

"I live with my mom."

"If I buy this warranty, will you have sex with me?"

Strictly speaking, this one may work, but is recommended for experts only.

Not the real rusty
[ Parent ]

The first (none / 1) (#164)
by weedaddict on Thu Oct 06, 2005 at 02:04:17 PM EST

is probably the best flirt in this situation. It wont get you laid but you wont have to deal with extended warranty.

Reality has a certain cynical bias - Cattle Rustler
[ Parent ]
how (3.00 / 4) (#107)
by Nyarlathotep on Wed Oct 05, 2005 at 11:51:37 PM EST

Same as flirting about anything.  You just look her right in the eyes, make the right sort of smile, and chat about the warranty with just a slightly more interesting tone of voice.. all somehow letting on that your really just talking to her, and don't care what its about.  You don't need any particularly clever lines of sexual innuendo, that can just be allowed to happen accidentally.

Campus Crusade for Cthulhu -- it found me!
[ Parent ]
I don't shop at BB anymore (2.83 / 6) (#56)
by regeya on Wed Oct 05, 2005 at 12:52:45 PM EST

At least not the local BB. When I had been stopping there, it had been to pick up electronics items for work that were desperately needed, and we didn't have time to shop around; hard drives spring to mind. The last four times I was there, I was in the store for 15 minutes and had people well within my personal space at least once a minute making sure that I'd been helped.

I've worked in retail, and I recognize the treatment. When you get up right next to a person, make sure to make personal eye contact, try to make the person feel uncomfortable, you're making sure the person doesn't steal anything. You only do this when you're sure someone's shoplifting, because it chases honest people off, too.

Well, I've been chased off.

[ yokelpunk | kuro5hin diary ]

Don't forget.... (2.50 / 2) (#61)
by artsygeek on Wed Oct 05, 2005 at 04:42:47 PM EST

The "greeter" is also a security ape.  He sits in front of a monitor watching what people do, and checks your bags "just to make sure you got what you paid for and not something else". I wish they'd quit the simpering BS and just say "We think you're stealing something, so that's why we want to look in your bag".

I failed to mention... (3.00 / 2) (#63)
by artsygeek on Wed Oct 05, 2005 at 04:52:01 PM EST

There was a guy who went into a Best Buy in Arlington, VA with a laptop to record what the prices were.  They threw him out of the store; he sued, and won.  As someone with a disability (that isn't very visible) that makes note-taking difficult, I wonder what would've happened to me if I was there pricing TVs to decide which one to buy for a friend/relative and had to use an electronic device to record the prices for later reference.

[ Parent ]
Price Wars (3.00 / 4) (#95)
by cgenman on Wed Oct 05, 2005 at 10:34:17 PM EST

Most big stores will throw you out for trying to read their prices.  Taking suspicious pictures of their signage too.  My aunt does this for a living: she goes to competing stores, secretly photographs their decor, records their prices, and returns to her marketing department and develops counter-campaigns for her clients.  It's for reasons like this they'll throw you out of the mall up the street for taking pictures if you don't have your family in them.

I only had to deal with this once in retail while working at a bike shop.  The guy was suspisciously recording all of the prices (all of them), and taking pictures of the store.  I asked him what he was doing.  Figuring he was busted he admitted that he worked for the bike shop about a mile away and was gathering data.  Of course, being cyclists we were both fans of eachother's shops, even though we were the big corporate one.  I saved him some trouble and gave him a copy of the catalog, which had all of the current prices and the visual style the home office was going for that month.  

But most people don't get that kind of treatment.  If you're engaging in something that resembles corporate reconissance, like photographing prices with your cell-phone, expect that the rights the store reserves will be exercised.
- This Sig is a mnemonic device designed to allow you to recognize this author in the future. This is only a device.
[ Parent ]

Do what I do (none / 0) (#187)
by godix on Fri Oct 07, 2005 at 03:20:48 AM EST

Look them in the eye and say 'I do not give you permission to search my belongings.' then start calmly walking out the door and ignore any attempt to call you back.

By the time they catch what you're doing you're already halfway out the door so they can't just stand in your way and block you. Their only option is to detain you for suspected shoplifting or let you go. Generally these guys are taught well enough to know that restraining someone without solid proof = huge lawsuit so they let you go. I have yet to have them try and stop me.

One thing to note, if they do try detaining you DO NOT RESIST. Verbally make clear you consider this an illegal detainment and demand they immediately call the police. At this point getting the police there is the best way to clear up the situation and fighting them would just make it appear 'oh, he's guilty and trying to get away'.

You might want to read through this. While it isn't legal advise it does give a pretty good idea how these things work and lets you know when stores actions are reasonable or oversteping their bounds.

- An egotist is someone who thinks they're almost as good as I am.
[ Parent ]

Sticking it to the man (2.55 / 9) (#62)
by BottleRocket on Wed Oct 05, 2005 at 04:45:56 PM EST

You definitely got the last laugh. Best Buy may have taken your money, but at least you have your dignity.

LOL just kidding. You have no dignity. You were tricked into believing that you need an mp3 player by the same faceless corporation you now mock, and your hard-earned money was blown making them richer. Even your refusal to buy worthless extended warranties and magazine subscriptions helps them refine their technique for fleecing you. Think that over when you are listening your $329.99 mp3 player on the way home to watch Best Buy commercials on the hi-def TV you bought from Best Buy.

$ . . . . . $ . . . . . $ . . . . . $
. ₩ . . . . . ¥ . . . . . € . . . . . § . . . . . £
. . . . * . . . . . * . . . . . * . . . . . * . . . . . *
$ . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . $
Yes I do download [child pornography], but I don't keep it any longer than I need to, so it can yield insight as to how to find more. --MDC
$ . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . $
. . . . * . . . . . * . . . . . * . . . . . * . . . . . *
. ₩ . . . . . ¥ . . . . . € . . . . . § . . . . . £
$ . . . . . $ . . . . . $ . . . . . $

ZING! (none / 0) (#114)
by Cloud Cuckoo on Thu Oct 06, 2005 at 01:56:10 AM EST

[ Parent ]
Wow, what an adventure (2.75 / 12) (#65)
by nailgun on Wed Oct 05, 2005 at 05:26:16 PM EST

Your experience outwitting the cunning minions of Best Buy must be the most exciting thing that has happened to you in the last six months.

If you want to go unnoticed in Best Buy... (2.50 / 2) (#67)
by superdiva on Wed Oct 05, 2005 at 06:30:46 PM EST

Go during a busy weekend afternoon where you have middle-age men in the plasma T.V. section getting ready to run their credit card debt up another $5000 and teens in the video game section, and the suburban soccer moms dipping their toe in the waters of AMD hard drives. I don't even get hassled by the cashiers.
Used to work with them... (2.50 / 2) (#70)
by slashcart on Wed Oct 05, 2005 at 07:30:07 PM EST

When I was 17-24 years old, I worked for several large consumer-electronics chains, in succession. A few of them (those with commissioned salespeople) would display the profit margins of products on their terminal screens. (This was so salesmen could push the few profitable items.) In addition, managers would carelessly leave around printouts that indicated the margins on extended warranties.

After reading that data, I learned something interesting about the chains. The chains make no money from selling products. Zip. They sell consumer electronics items at cost. Or, when they're lucky, they sell those items for very slightly above cost. The only money these chains make is from warranties. Indeed, one could argue that the products are just for show. The products are there for the sole purpose of generating sales opportunities for warranties.

For example, a typical breakdown of costs would look something like the following. Margin on products: 0%; margin on warranties: >80%. The chains can't pay for salespeople and advertisements and buildings by selling things with a 0% markup. Thus, they push the warranties.

When you think about it, pushing warranties is the most effective sales model. Pushing warranties allows you to charge a lower price for the products--and people only compare prices of products, not warranties. Nobody compares prices of warranties since nobody anticipates buying them.

Look on the bright side: your purchase at Best Buy has been greatly subsidized by other consumers' warranty purchases.

Negative. (3.00 / 3) (#75)
by bakuretsu on Wed Oct 05, 2005 at 08:13:49 PM EST

That is not actually true. At least, it isn't true for Best Buy.

It is true that their margin on high-end electronics is small. In fact, the margin dwindles as the price of the item rises. However, the cost of accessories, especially computer accessories, is inflated beyond imagination.

My boss at work's son is employed by Best Buy in Massachusetts, outside of Amherst. Best Buy employees get wholesale on store items; that's their employee discount. My boss needed to get a USB hub, so he asked his son to pick one up for him. This Belkin-brand USB hub sells for $24.95 in the store. How much was his son able to get it for? $1.50. How's that for a markup?

Bear in mind that a plasma television that sells for $2,400 is probably marked up from $2,350, but we're talking about personal mp3 players and USB hubs here. The markup is intense.

-- Airborne
    aka Bakuretsu
    The Bailiwick -- DESIGNHUB 2004
[ Parent ]

YOU HAVE A BEAR IN YOUR MIND?! (2.66 / 6) (#85)
by Ibuprofen on Wed Oct 05, 2005 at 09:41:08 PM EST


[ Parent ]
Profit margin (3.00 / 3) (#90)
by gehrehmee on Wed Oct 05, 2005 at 10:08:48 PM EST

As someone who just exited the Bestbuy-futureshop-thesource-a-circuit-city-company conglomerate, I can tell you that if you compare the price of a USB cable to the cost, you'd feel ill. It's those accesories and addons that the profit is in. The computers themselves are often actually sold below cost.

[ Parent ]
Chargers (none / 1) (#93)
by cgenman on Wed Oct 05, 2005 at 10:21:56 PM EST

It's amazing what chargers go for.  

We were in New York City trying to get a charger for a Camera my cousin won at a competition.  This was a dirt standard 5v center positive AC adaptor, with what appeared to be a 4mm end.  You can pick them up online for about $3, or at swap meets for 50c.  

The first store: 90 dollars
The second store: 60 dollars
Chinatown: 40 dollars
A big electronics chain: 35 dollars

Now, the camera stores in NY are notorious for this sort of thing, but just think about the profit margin for the big electronics chain.  Assuming they bought it for 3 dollars, they're giving it a nearly 1,000% markup...  For what amounts to an AC-DC converter in a very standard format.  

He finally went for the 35 dollar solution (despite my protests) because he needed the camera to work while still on vacation.  Someone made out like a bandit on that one.

As a side note, it's interesting to see what things cost in Chinatown NY.  You can get Asian Pears, which sell in Masachusettes for about 2 dollars each, at 4 for a dollar.  Tomatoes as well.  Leather belts of good quality for 3 dollars each, but which would be just fine selling in Hot Topic for 20.  

Some things we just get fleeced on.
- This Sig is a mnemonic device designed to allow you to recognize this author in the future. This is only a device.
[ Parent ]

Dont forget about 1st run movies on DVD for 5$ /nt (none / 0) (#153)
by neozeed on Thu Oct 06, 2005 at 11:38:12 AM EST

Unless you're alive you can't play. And if you don't play, you don't get to be alive.
[ Parent ]

mhmm. Comp USA (none / 1) (#116)
by Cloud Cuckoo on Thu Oct 06, 2005 at 02:06:11 AM EST

sells for - NINE DOLLARS - a network cable extender that I've found online for about 35 cents. Now, they probably get these things in bulk for about 15 cents each. Wow.

[ Parent ]
It has a name (none / 0) (#249)
by Rot 26 on Sun Oct 16, 2005 at 04:16:41 AM EST

Best Buy in Massachusetts, outside of Amherst.
This Best Buy is in Hadley.
2: A website affiliate program that doesn't suck!
[ Parent ]
USB Cables (none / 1) (#109)
by Barbarian on Thu Oct 06, 2005 at 12:29:10 AM EST

No money from product? What about those $30 USB cables they try to sell you with printers? I've been told by staff that their staff cost on these "premium" cables (cost+15%) is about $4.

[ Parent ]
woohoo! (2.66 / 3) (#79)
by shokk on Wed Oct 05, 2005 at 08:36:28 PM EST

Once she realizes that I'm not going to bite, she further complicates things by trying to get me interested in a magazine subscription.
Yeah, the magazine thing really bothered me the first time I heard it, but that was years ago and I tried really really hard not to post on kuro5hin about it. Really hard, man. Wow, that was a bad day. Seriously, a forceful "NO" in the middle of their sentence usually shakes them back to reality and moves the transaction along. Have you tried facial ticks or repeatedly slapping the counter hard? They usually want you the hell out of their personal space if you do that and it helps them move the transaction along. Tourettes can be a powerful ally... (insert crazy yoda laugh)... powerful ally.
After the Gestapo-like interrogation, I felt like I had just been handed back my passport, having barely made it through another checkpoint. I still had to get past the Greeter, but at least I was on my way.
Wow, lotta drama happening in your life, eh? Your wife is right to tell you to cut it the fuck out, since you're probably very entertained by your own sarcasm. Seriously, dude, let us know tomorrow how your experience parking your car goes, or about how you almost bumped into someone but managed to skedaddle out of their way while he mutters "whoops!"
"Beware of he who would deny you access to information, for in his heart, he dreams himself your master."
An exact transcript for my recent purchase... (2.60 / 5) (#80)
by Armada on Wed Oct 05, 2005 at 08:39:41 PM EST

I needed a capture card, I did my research online and went to Best Buy.
  1. Walked in. Say "Hi" to greeter after he greets me. I do it as I walk, not a problem, nor does it take any huge deal of effort.
  2. Another employee spots me and asks if I need any help. I tell him I'm looking for where they keep the capture cards. He takes me to them, asks if I have any more questions and I state, "No".
  3. Obtained item: ATI TV Wonder USB 2.0
  4. Walked to the front counter and politely looked the gal at the register in the eye and told her I did not need a magazine subscription or an extended warranty. Without giving her the item I continued to stare at her till she gave me a confirmation: "OK".
  5. Handed her the item, my credit card, and my Rewards card because I frequent Best Buy often enough it is worth it.
  6. Walked out and returned a "Good night" to the greeter.
I don't know what your problem is. I suppose it could be that Midwestern Best Buy's are just better at customer service, and I've certainly had people "bug" me if I'm just looking around, but any idiot knows that since the 90s you don't go into Best Buy to "window shop".

The key here is eye contact. I doubt you ever established any. It's ok to be firm yet polite when dealing with Best Buy staff.

Maybe this is your first experience with Best Buy and you find it scary. For the rest of us, it's really pretty easy. If you know they are going to ask you if you want an extended warranty, tell them ahead of time you don't want it. If they bug you again, ask them if they didn't hear you clearly the first time.

Again, firm but polite. They don't want you angry either, they are just doing what their managers say and what works for Best Buy. If you don't like or can't handle that, I suggest shopping somewhere where you'll be paying more, or getting a clue and buying your shit online ahead of time so you don't have to go to Best Buy.

Do you, like, not have a bank account? (none / 1) (#102)
by rusty on Wed Oct 05, 2005 at 11:01:05 PM EST

You did your research online and then went to a store to buy the thing? I wondered this about the original story too, but you even found the item you wanted online. Why on earth didn't you just order it?

Not the real rusty
[ Parent ]
Wimmen (3.00 / 3) (#106)
by Jebediah on Wed Oct 05, 2005 at 11:47:09 PM EST

Best Buy has been known to employ some good looking women.

[ Parent ]
They're all obese at at my Best Buy [n/t] (none / 1) (#175)
by skim123 on Thu Oct 06, 2005 at 04:44:53 PM EST

Money is in some respects like fire; it is a very excellent servant but a terrible master.
PT Barnum

[ Parent ]
Yeah seriously..... (3.00 / 2) (#142)
by Have A Nice Day on Thu Oct 06, 2005 at 10:06:55 AM EST

I do it the precise other way around. Go to a big store, look at item, make sure item is everything you need (and hopefully a little more), go home, buy item on-line. Easy. Cheap.

Have A Nice Day may have reentered the building.
[ Parent ]
That is known as "the way of Akihabara"; (none / 0) (#176)
by tetsuwan on Thu Oct 06, 2005 at 04:49:51 PM EST

Njal's Saga: Just like Romeo & Juliet without the romance
[ Parent ]

I wanted it right away (none / 0) (#196)
by Armada on Fri Oct 07, 2005 at 04:00:27 PM EST

Occasionally I'll find an item online for a mere 5 to 10 bucks less than the Best Buy price (remember I'm a Rewards Card holder, so I regularly get like 15 to 20% off most items) so I go get it today rather than paying the same price to get it tomorrow (with overnight fees or whatever extra postage options I have).

[ Parent ]
Buy now and online (none / 0) (#222)
by hab136 on Wed Oct 12, 2005 at 01:51:04 AM EST

When an item is significantly cheaper online, but I want it now, I'll buy it at Best Buy first, take it home, play with it, test it out.  Once I'm sure I want to keep it, I'll buy it online, then take the brand-new, still-shrinkwrapped item back to Best Buy with my receipt and return it.  The end result is that I've bought it online, paid for the cheapest shipping, but got it immediately.

[ Parent ]
That one's easy, (2.83 / 6) (#81)
by Sesquipundalian on Wed Oct 05, 2005 at 08:57:29 PM EST

when they start up with the warranty pitch, just wait until they are in the middle of the second sentance or so, point your finger at them about two inches from their nose and sternly say "NO!, BAD SALESDROID!" (it helps if your finger is shaking slightly, and you have a scowl on your face).

If they continue, just move your finger forward about a millimeter and say "NO...?!" in an angry warning tone of voice.

You won't have to repeat yourself.

Did you know that gullible is not actually an english word?
And when they ask how you're doin (3.00 / 2) (#87)
by Chewbacca Uncircumsized on Wed Oct 05, 2005 at 09:53:36 PM EST

Say the voices are quiet today.

[ Parent ]
Even better (3.00 / 3) (#139)
by daveybaby on Thu Oct 06, 2005 at 10:00:48 AM EST

engage them in an hour long conversation detailing the history and current status of your haemmeroid problem. Well, they asked, didnt they?

[ Parent ]
No Salesman that's a bad salesman! (2.50 / 4) (#141)
by Have A Nice Day on Thu Oct 06, 2005 at 10:05:14 AM EST

goddamit salesman this is my purchase! No! Bad salesman!
Mom! The salesman's being a dildo!

Have A Nice Day may have reentered the building.
[ Parent ]
Personal Experience (2.50 / 2) (#84)
by dogeye on Wed Oct 05, 2005 at 09:31:39 PM EST

I bought a Samsung 50" Plasma TV at Best Buy two weeks ago. The sales guy was cool as shit and helped me with everything, put up with all my stupid questions, then at the end of course asked if I wanted a warranty. I actually felt bad saying no, after he spent an hour with me, but I did anyway.

You stuck it to the man, son (none / 1) (#86)
by Chewbacca Uncircumsized on Wed Oct 05, 2005 at 09:53:03 PM EST


[ Parent ]
Also (3.00 / 2) (#89)
by Chewbacca Uncircumsized on Wed Oct 05, 2005 at 10:01:43 PM EST

Geek Squad....or Weak Squad? HAHAHAHAHAHAHHA!

They serve a good purpose (3.00 / 4) (#129)
by wiredog on Thu Oct 06, 2005 at 08:29:29 AM EST

Keeping people from calling me for help.

Wilford Brimley scares my chickens.
Phil the Canuck

[ Parent ]
Wow. (1.00 / 2) (#91)
by coryking on Wed Oct 05, 2005 at 10:10:27 PM EST

I try not to shop at Best Buy, Fry's or any other bix-box retailer.  Personally, I think they are giant stores that trick people into thinking they might actually have stuff to sell, but in reality have a very minimal selection of anything (like Home Depot - try getting a good metric bolt!)  I'd rather spend an extra few bucks and go to a store where the people are not fucking idiots and they actually sell real shit people actually need (and as a bonus they are not out of stock like at Fry's or Target).

My opinion doesn't matter though, but at least I'm not a hypocrite like you are.  You wrote a huge rant that made it to the front page lambasting a store that you then spent money at.  As they say, a fool and his money are soon parted.  And like a trained rat, you'll just keep crawling back to save a few dollars.


Or a glass cutter (2.50 / 2) (#101)
by rusty on Wed Oct 05, 2005 at 10:58:45 PM EST

I tried to buy a glass cutter at Home Depot once. After wandering around for fifteen minutes or so just trying to figure out where such a thing might even plausibly be, I finally asked someone. He had never heard of such a tool. He took me to a manager who gave me a look like did I just get off the bus from the nineteenth century or what and said they didn't sell them.

I went to the litte Ace hardware near the bus station, and of course they had three or four different kinds.

If you need that snap-together fake wood flooring, Home Depot is the place. For just about anything else, find your local hardware store and learn to love it.

Not the real rusty
[ Parent ]

Or a garden hose to sink thread adapter (none / 0) (#144)
by coryking on Thu Oct 06, 2005 at 10:24:08 AM EST

Or at Frys: A 16 foot long chunk of RCA AV cable that isn't a shitty titanium, diamond encrusted $100 monster cable.

The list goes on and on...

Stores full of nothing at all.

[ Parent ]

Ask to speak to the manager (2.90 / 10) (#92)
by QuantumG on Wed Oct 05, 2005 at 10:14:45 PM EST

say "I don't appreciate you forcing this young lady to upsell me." and then challenge him to a duel.

Gun fire is the sound of freedom.
As a cashier... (3.00 / 2) (#119)
by ultimai on Thu Oct 06, 2005 at 02:58:51 AM EST

This would be the most appriciated thing EVER!  Of all things you should do, THIS IS IT! Don't act like a mute, don't give the impression that you have social problems and a bad family life, dont whine to a cashier, to whom whoever is able to change this will hear. This is going to be the most effective way of getting the message through.

If the company gets complaints about over zealous upselling, they will reconsider giving the cashiers not a hard time about upselling that they really dont want to do, and know is bullshit most of the time, but must because they get fired/repremanded and dont want to look for a bloody minimum wage job.

[ Parent ]

well.... (none / 1) (#94)
by potato4624 on Wed Oct 05, 2005 at 10:30:03 PM EST

It is a key factor to increase customer satisfaction for sales. you picked good topic!!!
Let's think
Huh? (2.83 / 6) (#97)
by rusty on Wed Oct 05, 2005 at 10:40:00 PM EST

Why on earth are you buying electronics in a store? Didn't we invent the internet so we wouldn't have to do that anymore?

Not the real rusty
The problems with internet buying (3.00 / 3) (#127)
by wiredog on Thu Oct 06, 2005 at 08:28:19 AM EST

I'm talking here about consumer electronics. Stereos, TVs, etc. MoBos, power supplies, and that sort of thing I'll buy online.

Some of us like to take a close look at it before we buy. What connectors are there, really, and where are they? How will it look in the living room? Etc.

Shipping . The cost is included at Beast Buy, tacked on at online sites. For many items it ends up being about the same. Oh, and if I get it at Best Buy, Tweeter, etc, I can return it to the store if it dies and often get it replaced immediately. Online? Ship it back, often at my expense, wait 6 weeks while they decide if it's repairable/their problem/whatever, then they ship the new one. Maybe.

Installation and setup. Sure, you can buy an HDTV, or even a washing machine, online and have it shipped. But unpacking and setup you have to do yourself. If you are competent to do so. Or hire someone who is competent to do it for you. In the latter case, there goes the cost savings.

Wilford Brimley scares my chickens.
Phil the Canuck

[ Parent ]

Maybe, but... (none / 0) (#135)
by rusty on Thu Oct 06, 2005 at 09:50:03 AM EST

So when you really need to look at the item, you go to the store and comparison shop, then go home and order the one you wanted. We bought a carseat that way recently. Most of the time, especially for electronics, you can find all that info if you really look. Hit the manufacturer's website for detailed technical info, if you can't find it on the store site.

Yeah, you usually pay for shipping. It's a little different for me, since any trip to any store means at least half a day spent and six bucks for the ferry, plus getting the thing from the car to the boat and then the boat to the car on the other end. It's almost never worth the trouble when I can buy it online and have them just bring it to my front door.

Installation -- I guess for some things. But certainly not a portable MP3 player.

Not the real rusty
[ Parent ]

Trouble is (none / 1) (#136)
by daveybaby on Thu Oct 06, 2005 at 09:54:43 AM EST

some of us are single and work during the day, so all that actually gets delivered is a card telling you where to pick up the item from. This (where i live anyway) entails a drive greater than that to a shop where i could have bought the thing from.

However, in general internet = much cheaper than shops, so i put up with the delivery related hassle.

[ Parent ]

Except for tools (none / 1) (#148)
by rusty on Thu Oct 06, 2005 at 10:45:17 AM EST

Oddly enough, I can't seem to ever find better prices on power tools online. It's like the factory just sets the price and everyone charges exactly that. They're usually within a nickel no matter where you look, online or off.

The only exception is when you can find a reconditioned tool online, those are usually cheaper and also usually worth it.

Not the real rusty
[ Parent ]

I could never buy tools online (3.00 / 2) (#150)
by wiredog on Thu Oct 06, 2005 at 10:49:54 AM EST

Well, maybe not never. But if there's one type of item that I have to be able to pick up, get the feel of, and generally play around with before I buy it, it's a drill, hammer, nailgun, etc.

Wilford Brimley scares my chickens.
Phil the Canuck

[ Parent ]
Huh (none / 0) (#162)
by rusty on Thu Oct 06, 2005 at 01:46:51 PM EST

I go almost entirely by brand name and specs for tools. If I need a cordless drill, I want a DeWalt and their second-tier model (because the most expensive one is just the second-tier one with a bunch of crap you don't need). If I'm really not sure, I call my contractor buddy and ask him what to avoid. But generally, you can pick them by brand name alone.

Hand tools are probably the only exception, apart from really standard things like crescent wrenches. A hammer I wouldn't buy online, stuff like that. Not to mention that's where shipping cost would start to equal the actual cost of the item.

But power tools are just like electronics, to me. You find the particular model you want, and then buy it from whoever has the best price (and since they're all the same, you probably just buy it from Amazon).

Not the real rusty
[ Parent ]

Well, you have the experience (none / 0) (#189)
by wiredog on Fri Oct 07, 2005 at 08:14:51 AM EST

to make that decision. I gotta say, Fluke is the only company I'd buy electrical test equipment from, online, without looking at it in the real world. But that's because I've used their stuff and trust them. Rather as I trust O'Reilly for books.

Everybody I know in the remodeling business (big business in DC) uses DeWalt. I figured that was because it was always on sale at $OrangeBigBoxHardwareStore, but maybe it really is the best stuff.

Wilford Brimley scares my chickens.
Phil the Canuck

[ Parent ]

Hm (none / 1) (#216)
by LukeyBoy on Mon Oct 10, 2005 at 03:57:42 PM EST

I just order shit to my office. Works fairly well. You must've thought of that too though.

[ Parent ]
Opportunity costs (none / 1) (#138)
by wiredog on Thu Oct 06, 2005 at 09:56:51 AM EST

For you the hassle factor is high enough that internet buying is worth it. I was the same way when I lived in Utah and it was a 3 hour drive to a bookstore that had a decent selection. So I bought all my O'Reilly books (and many others) online. Now I'm liklier to head down to B&N to grab it off the rack. But B&N is about a 5 minute walk from my apartment.

I can't recall the last time I bought something other than airline tickets online. At least, at Beast Buy, I can pay cash for most things. It is, I think, more secure to buy from a bricks 'n' mortar place than online. But I'm a bit paranoid about giving personal info online.

Wilford Brimley scares my chickens.
Phil the Canuck

[ Parent ]

Another problem (none / 0) (#143)
by Cro Magnon on Thu Oct 06, 2005 at 10:22:04 AM EST

Besides the problems Wiredog mentioned, I have another concern with online buying. I don't trust Fed Eck not to just leave my $2,000 laptop on my front porch with a "Steal me" sign on it. I'll take the chance with low-cost items, but not with anything expensive.
Information wants to be beer.
[ Parent ]
You *worry* about that? (3.00 / 3) (#145)
by daveybaby on Thu Oct 06, 2005 at 10:34:23 AM EST

Jesus, i pray for that to happen. They dont have your signature. Pick it up, take it inside, wait a few days then start bugging the store asking when theyre going to deliver.

Hey - free laptop.

[ Parent ]

I worry about that. (none / 0) (#221)
by Melba Toast on Tue Oct 11, 2005 at 09:26:38 PM EST

If enough people do that in your particular neighborhood, the delivery person is going to ALWAYS require a signature.  Which means if you have a day job, you're going to be driving 70 miles on Saturday morning (if the depot/will call desk is even open on Saturday mornings) to pick up the 'signature required' parcel.

Nope.  I like living in a quiet semi-rural area where the delivery truck knows it's safe to leave it on the porch.  Hope you like where you live, too.

[ Parent ]

Shipping (3.00 / 2) (#146)
by rusty on Thu Oct 06, 2005 at 10:42:58 AM EST

When I lived in DC, I had a rather high-end Dell box along with 32" monitor shipped to me. I wasn't home when they got there, and the delivery guy actually left it with the people across the street (who I didn't know at all).

Far from stealing it, they kept it on their porch till I got home, and then helped me carry the thing into my apartment.

So I don't worry about theft so much. And now, of course, I don't worry about it at all. I barely even have any neighbors anymore.

Not the real rusty
[ Parent ]

Response to feedback. (2.00 / 4) (#104)
by MoJoPokeyBlue on Wed Oct 05, 2005 at 11:23:28 PM EST

Thanks for all the comments everyone! Especially the ultra-negative, highly-sarcastic ones; it's comments like these that can only make us all better human beings.

And I mean that.


Just to clarify a point...at no time did I get upset or raise my voice at anyone at Best Lie. I realize that these employees were just doing their job; however I do take issue with them lying to their customers...especially when I'm the customer! (Are these blue-shirters being asked/told to lie, or are they thinking this up on their own?)

As a few of you have mentioned, the 'Greeter' also wants to double check your receipt these days, especially around Christmas. I've never had this happen to me personally (at Best Lie), so I really don't know what I'd do. Not sure, but I think that 95%+ of missing items in any retail environment is due to employee theft. Obviously they don't want any of the Cashiers to "forget" to scan items for their friends.

Another negative experience...I went to Best Lie to pick up a hard drive that was advertised for a very good price. I deliberately got there early in the day, but unfortunately they were sold out. (Surprise!) When I asked someone about the drives, the blue-shirter said that as soon as he put them on the shelf, the other employees bought them...and that they would probably all be on e-Bay when their shift ended.

There's got to be something we can do!!!???

Who's with me????

I sell a discount card for a living. (3.00 / 3) (#117)
by Pirengle on Thu Oct 06, 2005 at 02:37:00 AM EST

In addition to cleaning toilets, I sell a discount card at a chain store for a living. The difference between Best Lie and my workplace: Best Lie sells multimedia. I sell books. And discount cards.

The policies work the same. You have to sell a certain number of warranties/cards per month. It's money in the bank, because few customers actually redeem the warranty or use enough of the card for the discount to work, and all the other saps who bought into the scam heap on the profits. (It's about 18% at my store, not sure what it is with Best Lie.)

The liar yellow shirt is probably also policy. My workplace has a Powerpoint they show every new hire that includes a section about lying to the customer. (It has a PC name, but it's lying to the customer, plain and simple.) Ten to one, her lie was a carefully-rehearsed and well-placed management tool, no doubt taught by star sellers or creative manuals.

Instead of cursing the poor souls who have to sell the card, stick a pin in your voodoo doll for the managers who fire employees for not selling warranties or cards. Trust me, we don't like doing it, but we have to ask. Our rent- and bill-paying jobs are on the line if we don't.

A sure-fire way to make friends and influence people: transform the letters "l" and "i" into "-1"s whenever posting. Instant wit!
[ Parent ]
Lying, or... (none / 1) (#157)
by Eccles on Thu Oct 06, 2005 at 12:24:51 PM EST

"It's not lying, it's acting."

There's got to be something we can do!!!???

Why do you think Jeff (Amazon) Bezos is a multibillionaire?

[ Parent ]
Of course theres something... (none / 0) (#179)
by Run4YourLives on Thu Oct 06, 2005 at 05:11:52 PM EST


Are you new here? Do I have to explain how capitalism works to you, or are you just stupid?

Don't answser that, really.

It's slightly Japanese, but without all of that fanatical devotion to the workplace. - CheeseburgerBrown
[ Parent ]

Stop? (none / 0) (#182)
by MoJoPokeyBlue on Thu Oct 06, 2005 at 05:27:46 PM EST

Stop going to Best Lie??? Surely, we can get more creative than that.

I got what I wanted...the MP3 player, minus the extended warranty and minus the magazine subscriptions. AND I got an insightful, humorous experience!

[ Parent ]
Yes, it sucks. (3.00 / 4) (#110)
by Kasreyn on Thu Oct 06, 2005 at 12:33:36 AM EST

Just to prove everyone has one of these stories, here's MY Best Lie horror story. A year ago for my birthday, my dad gave me a gift certificate to Best Buy so I could upgrade my computer. So I mosey on down and after much deliberation, pick a nice, fast DVD/CD burn drive that will fit within my certificate. It has a label about a rebate, which is worded rather vaguely, so I make the terrible mistake of calling a blue shirt over for clarification. I point to the box that is in my hand and say, "Can you explain how this rebate works?"

Now, in the universe I hail from, water is wet, dropped hammers fall to the ground, and rebates only matter to people who are buying something. Apparently there was a dimensional portal hidden in the doorway, because he picks up a shitty $20 burn drive from a mountainous pile of unpaid stock and proceeds to attempt to sell me on it!! Let me be more clear - I have 100 dollars worth of merchandise in my hands and he is trying to get me to switch to something worth 20.

So I tell him to shut his face, and I call over another blue shirt who has been standing by watching the entire event. I point very visibly to the rebate sticker and ask, "Can you explain how the rebate works on this item?" and he immediately does the same damn thing the other guy did. I lost it at that point and I can't remember much about what happened after that until I was in my car, but I think expletives may have been involved.

They're probably just trying to do as they're told. My girlfriend works retail at Books-a-Million and gripes about having to push their stupid discount card on patrons. Like any sane person, she finds it insulting and rude to do such a thing to a customer, but she has no choice if she wants to keep her job. And speaking of Gestapo, retail stores actually hire contract workers to walk through their stores pretending to be customers simply to check that employees are all going through their assigned windup monkey routines. There are entire contracting firms that do nothing but this - it's an industry.

So please forgive the poor retail drones. Chances are, they hate having to do it as much as you hate being the target.

"Extenuating circumstance to be mentioned on Judgement Day:
We never asked to be born in the first place."

R.I.P. Kurt. You will be missed.
Calling it your job don't make it right. (nt) (3.00 / 3) (#121)
by fenris on Thu Oct 06, 2005 at 05:02:05 AM EST

[ Parent ]
When I worked at a grocery store... (3.00 / 2) (#134)
by Ibuprofen on Thu Oct 06, 2005 at 09:43:08 AM EST

...we had mystery shoppers. (It was one of those fancy grocery stores for rich people.) The mystery shoppers are rather ineffective. You usually only get 1 every 2-3 months, and with so many employees, the 'shopper' rarely runs into the same person through that span. So, even if the person fails the mystery shop, they rarely get fired until the 3rd or 4th time a mystery shopper gives them a really bad rating, which could take years.

If you're working at Best Buy that long, you should probably kill yourself anyway.

[ Parent ]

Same in the restaurant biz (none / 0) (#185)
by rebelcan on Fri Oct 07, 2005 at 02:00:59 AM EST

I used to work as a server at Pizza Hut. Same deal. Basically inefective, because they came around so little.

The bosses tried to use them as a scare tactic ( always do things by the standards, or we'll get a bad score, etc, etc ). Didn't work.

God is dead -- Nietzsche
Nietzsche is dead -- God
but Zombie Nietzsche lives! -- Zombie Nietzsche
[ Parent ]

my standard response... (2.83 / 6) (#113)
by rsayers on Thu Oct 06, 2005 at 12:55:59 AM EST

...to the extented warranty is "no thanks, I own a hammer and duct tape" it usually catches them so off guard they quit trying to sell it to me.

Running The Gauntlet (2.66 / 3) (#115)
by HDwebdev on Thu Oct 06, 2005 at 01:56:15 AM EST

The last time I dealt with much harassment at Best Buy was when I needed an item for an on-site job.

I was in a hurry and no less than 2 people plus the cashier insisted on detailing the horrors that could happen and how I could protect my $14.95 keyboard investment. I'm not kidding.

I understand that they only make money on a) Warrantees and b) Small Parts w/high margins but to repeatedly inconvenience a customer who is obviously on a mission to get somewhere else ASAP is rediculous. And, it's a $14.95 keyboard with a sweet ~50% profit margin in itself for Pete's sake.

I did take a couple of deep breaths when the cashier started up her spiel about 'ya know, I had a friend who's keyboard stopped working one dark day' and decided I'd make them uncomfortable yet not do it by being abusive.

Now, any employee that completely ignores my assertive "NO" warning-shot-across-the-bow will have to hear something like the following in a (not rude) loud enough voice so that other customers can hear me:

"It's very depressing that every time I shop here each employee that I talk to tells me that the products I am buying aren't likely to work for very long even the expensive top-of-the-line ones..."

That is the type of talk that employees and managers want to avoid at all costs. They don't want other customers hearing it. It's one thing for an employee to make up a one-time horror story to sell a warrantee, it's quite another for a customer to make the problem seem like a pandemic one especially when high priced items are involved. It works for me. YMMV.

i do the slimline version (none / 1) (#120)
by The Diary Section on Thu Oct 06, 2005 at 03:35:30 AM EST

"are you saying this is unreliable?" and put it down on the counter, sort of back away like I might be hit by exploding shards of plastic and wait for the next move. Although tbh thats only for fun, usually I just say "I'm not interested in buying a warranty" and leave it at that.
Spend 10 minutes in the company of an American and you end up feeling like a Keats or a Shelley: Thin, brilliant, suave, and desperate for industrial-scale quantities of opium.
[ Parent ]
Nice usually (none / 0) (#156)
by squigly on Thu Oct 06, 2005 at 12:14:30 PM EST

But if you need a piece of equipment quickly, you don't want to waste time just to punish the shop floor goons.

[ Parent ]
They have to name it Best Buy because.... (2.85 / 7) (#122)
by leukhe on Thu Oct 06, 2005 at 05:45:10 AM EST

If they named it Best Lie, then the name would not be a lie. It would be the truth. Then the name would contradict itself. So by nameing it Best Buy they obide by the rule "everything is a lie".

Gödel! (none / 0) (#181)
by glor on Thu Oct 06, 2005 at 05:27:32 PM EST

Disclaimer: I am not the most intelligent kuron.
[ Parent ]

Here in the UK (3.00 / 4) (#123)
by bowdie on Thu Oct 06, 2005 at 06:00:59 AM EST

We can this in stores now and again.

My method is on the second attempt to sell you a warranty is :

"Look, I'm sorry. I know your bosses are making you push this, but I don't want it, and if you mention it again, I'm going to walk out without paying and never come back."

I'm from the UK too (none / 0) (#131)
by lens flare on Thu Oct 06, 2005 at 09:12:59 AM EST

I've had the experience in Dixons, Currys, PC World when buying expensive things, e.g. hoovers, computers, tvs. Each time I've been asked once then when I've declined, asked again - "because it'll cover everything if something goes wrong" and said no, and they've just left me. They ask all the time in Argos (for foreigners, it's a shop where you go in and choose what you want in a catalogue, pay for it then get a collection number and wait for it to come up on a screen. Then go to the front and they have got it from the warehouse.) even if I'm buying an £8 CD player, but they just take your first answer. It doesn't really annoy me, maybe techniques are more evasive across the pond...

[ Parent ]
Sale of Goods Act (3.00 / 3) (#151)
by PigleT on Thu Oct 06, 2005 at 10:53:10 AM EST

Yeah, over here we have the Sale of Goods act, as well - and IMO a lot of things are either going to go wrong right away out the box where I can take it back under the SoGA, or wait a sufficient number of years before dying of old age when I can afford a replacement.

When I bought a telly in December, the shop assistant (Currys, IIRC) asked if I wanted an extended warranty. I said: "No! I expect it to work! And if it doesn't, I'll come back and drop it on your toe!". For bonus marks, I looked at his badge, said "got your number", too. ;)
~Tim -- We stood in the moonlight and the river flowed
[ Parent ]

Best Buy folllies (2.80 / 5) (#133)
by British1500 on Thu Oct 06, 2005 at 09:38:07 AM EST

I remember buying UT2004 and the sales guy asking me which magazine subscription I wanted. I was under the impression it was a few free issues. Nope, it's a subscription you pay for later. This wasn't explained to me up front, so basically it's like he's stuffing extra items into your shopping cart. I canceled the subs the very same day. Real stupid idea. I'm waiting for that Simpsons episode where Homer buys a candy bar at a Best Buy-like store and a pimply-faced sales associate asks him if he wants an extended warranty for it. If an extended warranty costs as much as the item itself, do you really think anybody's going to bite? Especially if it something as trivial as earbuds?

Shop staff are trained retards. (2.80 / 5) (#149)
by Have A Nice Day on Thu Oct 06, 2005 at 10:49:42 AM EST

What I mean by that is that even though they may not be retarded initially, they're trained to stop any thinking at all and piss you off as much as they can, I'm sure of it.

I was annoyed as hell in Dixons (uk electronics and computer retailer). I wouldn't usually go into a place like that, being a mail order junky, but I needed a modem there and then.

I picked up the cheapest 56K they had, muttering about overpriced crap (more than double the price I'd pay online), and went to the checkout. The shop goon took my (paper, not plastic) money and went to the store room to find me the modem as the box from the shelf was empty. 20 minutes later and various staff have been to the back room and come out looking blank. No modem. Here's where the fun started.

HAND:"OK, I'll take this other one for 5 quid more"
Tard:"Right then, we'll just do a refund on this one seeing as we don't have any"
Tard starts tapping away on the PoS.
Tard:"Right, we'll just need your name and address"
Tard:"For our records, we need your name and address to process the refund"
Tard:"We just do, to process the refund"
HAND:"You can't have them, I paid cash, you don't need them for anything and I don't want junk mail. Give me back my money."
Tard:"I'm sorry, the computer won't let me process a refund without a name and address, it's not used for mailing purposes"
HAND:"You're not having them, this isn't even a frikkin' refund 'cos you took my money for an item you don't even have."
Tard:"Well there's nothing I can do unless you'd like to talk to my manager!"

That was said almost as a threat, as if I should somehow be scared of this manager. She came over and the conversation quickly got even more stupid as it became evident she was just a tard herder and had no power of her own to do anything.

Head tard:"We need your name and address"
HAND:"You can't have it"
Head tard:"The computer won't process the refund without the info, there's nothing else we can do."

At that point my anger drained away as I realised they were not only stupid and incompetent floorstaff, but stupid and incompetent AND they were working for a company full of marketers and margin squeezers with no concept of privacy and people who don't want to be marketed at, and a strategy designed to sell to morons. Any more aggression from me at that point would have been like kicking a downs kid around for a laugh. I told her to make something up. She agreed that was best and then promptly asked me for my name and address again. Astounded, I took a second to recover and then made some shit up, shaking my head.

I guess that's the price you pay for wanting things now, you have to go to places staffed by imbeciles that are set up to sell to people with no idea what they want or what it should cost......

Have A Nice Day may have reentered the building.
sounds like theft to me (3.00 / 2) (#159)
by bryaninnh on Thu Oct 06, 2005 at 01:17:39 PM EST

I'd threaten to call the police.

[ Parent ]
Ask for a business card... (none / 0) (#193)
by csmacd on Fri Oct 07, 2005 at 02:15:18 PM EST

Then give them their address,make up a name.

That should cause an interesting audit trail.

[ Parent ]

Staff just doing their job (2.66 / 3) (#206)
by AndyUK on Sat Oct 08, 2005 at 05:30:46 PM EST

I work for PC World which is a member of DSG International along with Dixons, The Link and Currys. You may of had to put up with one unpleasant shopping experience but on an average day at work I must endure ten times the agrivation while still being expected to remain calm and professional.

All financial transactions are carried out through the company's POS (Point Of Sale) software. The way in which this software operates is dictated by a suit in head-office, not the poor guy sat at the till serving you. An employee working on the tills will learn through training and experience exactly what can and cannot be done with the system currently being used. If there's an easy way of keeping the customer happy and have him carry on his merry way then thats exactly what the employee will do. However, the system isn't perfect. The till system will not allow a refund to go through unless the customer's details are entered. The only other way to give back the money would be to run the POS' cashing-up procedure, take the money out and be left with a till thats down. At the end of the day the employee is just there doing a job and they can only operate within the confines of the company's official procedures. Doing anything else gets you fired.

Now I agree that some employees are obnoxious and extremely unhelpful but these are truly a rare breed of worker. Usually what seems like an employee being a retard is actually them being unable to help you because 'the man' won't let them. You must have a grim perception of the world if you think every time you enter a shop the workers get their kicks out of making you unhappy.

So please people don't shoot the messenger. You can usually tell if someone is trying to be helpful but its all too easy to just take it out on staff when in actual fact its not their fault. Don't whinge about the workers. Write a letter to head office.

[ Parent ]

I am aware it's policy and training that does it (none / 0) (#207)
by Have A Nice Day on Sat Oct 08, 2005 at 11:55:12 PM EST

Which is why I stopped pushing the issue so much when it turned out even the manager was powerless against the software.

It's a criticism of the corporate culture not just the staff.

Have A Nice Day may have reentered the building.
[ Parent ]
Also (3.00 / 3) (#208)
by Have A Nice Day on Sun Oct 09, 2005 at 01:19:05 PM EST

If you take (and keep) a job with people like this, you've got to expect flak from people who are subjected to the stupidity, whoever is the cause of it. At any point the kid could have just said "ok then, we'll fill in some crap in the necessary fields to get past this"

He didn't.

Sorry, but "It's company policy" doesn't quite cut it with me. When confronted with that I'm supposed to do what exactly? Roll over and give up my privacy because the monkey at the PoS is too dull to figure out what's going on and the company are too insensitive to data protection issues to do things properly?

Have A Nice Day may have reentered the building.
[ Parent ]
People inside the uniforms. (none / 1) (#219)
by AndyUK on Tue Oct 11, 2005 at 05:28:16 PM EST

Oh I agree that the flak is to be expected but it's misguided abuse nevertheless.

The most constructive response to such a situation would be to stay calm. I'll let you in on a little secret: Its the happy and pleasent customers that get what they want while the angry, down right offensive ones just end up leaving in a bigger fit of anger than when they started. I've had people come to me with a problem that was completely their own fault and yet I've bent over backwards to sort it out for them because they were so nice about it. If a customer is being horrible to you then you don't feel any need to try and bend the rules so you do everything by the book.

Now I'm not critising you in particular but I just wish that everyone would think a little about the people around them. I'm a uni student who's travelled around quite a bit and so I've had a fair few crappy jobs. You'd be amazed at how a simple little thing like not putting your money down on the counter but actually placing it in the shopkeeper's hand makes no difference to you but makes the shopkeeper feel like a fellow human being and not just your personal servant.

[ Parent ]

I vas just followink orderz! (none / 0) (#224)
by joebob2k5 on Wed Oct 12, 2005 at 04:52:58 AM EST

Remember that you chose the job, and if you are knowingly executing the "screw over the customer" policies, with nary a peep, then you are complicit in whatever moral/ethical crimes they are committing. Doing shitty things, even for as noble a reason as making a little money, is still shitty.

I am not arguing against calm customers. Customers should try to stay calm, since any emotional outburst will be used to muddy the waters, and as a reason to avoid doing the right thing.

But I am old fashioned. I just want the service I was promised when I bought, and don't want to have it be described as a favor, or as "bending the rules", whatever "the rules" may be.

Maybe "The rules" basically consist of every dishonest and unfair trade practice that can be employed without exposing the company to costly litigation. I don't know because I have never taken a job like that. Somehow, I survived.

[ Parent ]

Solutions? (none / 0) (#229)
by AndyUK on Thu Oct 13, 2005 at 01:52:49 PM EST

"I vas just followink orderz!" - comparison between Dixons and Nazi Germany? I hope not. Fortunately, a citizen of a capitalist society may vote with their wallet when it comes to issues like this. If you don't like the service then don't buy from there. It's that simple.

Unfortunately, companies must protect themselves and their customers from theft. Now I'm not saying that the solution they've come up with is the correct one. Infact I made a point of complaining about it to my manager when I first replied to HAND and he told me what head office told him. The company realises that it will annoy the hell out of some customers but they came to the conclusion that to prevent theft from the company and/or customer it was the better of two evils. There were cases where an employee would put someone's purchase through the till and then later refund it on the computer and pocket the money. This meant a loss for the company and also if the customer then wanted to return their item they were unable to because on the system it was already refunded. I've suggested that we could just have two employees witness the refund but I guess they presume if there's one bad employee then its not completely unlikely that there might be two bad employees. If you have a better solution then please let me know and I'll be sure to mention it to my manager.

[ Parent ]

Theft (none / 0) (#231)
by MoJoPokeyBlue on Thu Oct 13, 2005 at 03:12:22 PM EST

The vast majority of problems in ANY retail environment, is employee theft. It just doesn't seem fair that we, the customers, have to be put through so much grief to simply return an item. Personally, I would pay more for an item if I was guaranteed of not being treated like a criminal. MoJo

[ Parent ]
Arbeit Macht Frei (none / 0) (#232)
by joebob2k5 on Thu Oct 13, 2005 at 04:01:48 PM EST

"I vas just followink orderz!" comparison between Dixons and Nazi Germany?

I think most people understand what that phrase means, but I also explained it in my message, where I point out that you are responsible for what you do, including who you work for, and how you behave there.

If you don't like the service then don't buy from there

The person who invented this phrase did so to shift the responsibility for his behavior to others. Most people who get burned by stores don't go back, so this is a red herring. The real issue is that bad service is rendered by employees, who sometimes feel guilty for what they do on the job, but don't want to take responsibility, so they take the money and make excuses.

But let's look more closely at our exchange: In my last post I said that ultimately, you are responsible for your own actions and if you know you are doing wrong you should quit. You did not like that answer, so you responded that "you don't like the service then don't buy from there". Basically, even though you did not like my answer, you responded exactly in kind? Was that on purpose?

Unfortunately, companies must protect themselves from theft...

Sure, but theft protection alone could not explain the workings of a modern discount chain. The system has evolved over time to disempower pretty much everyone in the store, customers and employees alike.

Store employees are reduced to puppets who are remote controlled from headquarters using rigid policies implemented in computer systems and mass produced manuals. This ensures that every employee becomes a cog in a machine, easily replaceable, with corresponding pay. Customers are treated according to the remote-control policies, designed by MBAs who will never have to look a customer in the eye, but many have the ethics of an organ bootlegger anyway, and would gladly screw over customers face to face if given the opportunity.

You spend a lot of time detailing an exchange with your boss where either one, or both of you repeat what amounts to a just-so story. The problem is not as much what is said, as what is not said; the hidden assumptions.

"Given that we wish to pay the bare minimum for employees, and do not want to be dependent on experienced employees who might then ask for more wages."

"Given that we compete in a low margin business and must therefore resort to selling things that we know customers don't need, like store warranties that the employees know will be honored by unqualified technicians when not outright denied."

"Given that the employees on the floor have been customers before and see both sides of the situation, instinctively understand the fundamental dishonesty of this approach, and resent being put between a rock and a hard place."

"Given all this, we know best of all that wherever we have an employee doing what we ask, we have someone behaving dishonestly, someone who resents the coercion, someone who hates us."

In other words, it is exactly by following store policy that you demonstrate to the store that you cannot be trusted. The chain has created stores that are dishonest by design, dishonest at their heart. Of course they are going to treat employees like crooks, because they encourage employees to act like it. Most people cannot stand it for long and they quit. They are quickly replaced by fresh meat.

And there you have it. A chain that thinks you are meat, the customer is meat, and they are selling sausage. You asked me for a solution, one you could pass on to your boss:

Write him a letter. A letter of resignation.

[ Parent ]

Godwin's Law never fails. (none / 0) (#237)
by AndyUK on Thu Oct 13, 2005 at 08:46:55 PM EST

You make a very intresting argument.

you are responsible for what you do, including who you work for, and how you behave there.
Just as you are responsible for what you do, including where you spend your money and therefore actively support the business you think is most beneficial to you, whether it be the cheapest or the one with the best customer care.

Store employees are reduced to puppets who are remote controlled from headquarters using rigid policies implemented in computer systems and mass produced manuals. This ensures that every employee becomes a cog in a machine, easily replaceable, with corresponding pay.
Welcome to the world of big business where employees offer a consistant, dependable service rather than acting on guesswork and personal preferences. Where a store can still open if it looses a worker and therefore provide reliable service to its customers.

"Given that we compete in a low margin business and must therefore resort to selling things that we know customers don't need, like store warranties that the employees know will be honored by unqualified technicians when not outright denied."
Sounds like you've been duped into crap cover in the past and are still sour about it. Don't worry, it happens to the best of them. You've shopped at the wrong store obviously.

And there you have it. A chain that thinks you are meat, the customer is meat, and they are selling sausage. You asked me for a solution, one you could pass on to your boss: Write him a letter. A letter of resignation.
If this is all true and I am but a cog in the machine then what would my resignation achieve other than me going hungry? The solution to the problem is for the business to change its ways. The only way it will do this is if it looses money because of the way its run and the only way it will do this is if YOU stop shopping there. But no you'll keep on coming because its a few quid cheaper than the smaller stores and all because they utilise these business tactics you seem to loathe so much. You're a consumer. And they'll keep feeding you crap until you stop running over to them with your mouth wide open begging for more.

[ Parent ]
Yes, I know "Godwins Law", so what? (none / 0) (#240)
by joebob2k5 on Fri Oct 14, 2005 at 04:36:10 AM EST

Your argument is that you do what you are told at the store, even in cases when you know it is wrong, and you will happily continue doing so until all the customers stop coming in and you are laid off. In other words, it is not your problem, "you are just following orders".

Despite your repeated attempts, you have never made a strong case for why only customers must shoulder the burden of policing stores, especially when the deck is stacked against them. You have read the many stories by people about their store experiences, but instead of paying attention, you blow them off with callous disregard.

"what would my resignation achieve other than me going hungry?"

You imply that you can find no other work? You are pivoting your ethics around your reluctance to find another, more wholesome job?

If something is wrong, and you know it is wrong, you are responsible for your partipation. How hard can this be to understand? Every participant bears some responsibility. This means employees too, not just customers. You are responsible for your own choices, not the choices of others. You must do the right thing, even if others choose the low road.

I will reiterate this in a way that may be more accessible to you: employees are customers to employment vendors. Since you have put all your weight behind the concept that customers are responsible for shitty vendors, I guess you will have no problem quitting, now that I have made your responsibility painfully obvious to you, using your own arguments.

[ Parent ]

*sigh* (none / 0) (#241)
by AndyUK on Fri Oct 14, 2005 at 01:53:16 PM EST

Perhaps the fact that people still shop at these stores highlights the fatal flaw in your position. If everyone felt like you do then they wouldn't buy from the stores with these policies and the businesses would close down. Its a balancing act between the cold efficiency of the bigger chains and the warm but more expensive privately owned shops. At the end of the day they are all out to screw you over since making a profit indicates an unequal trade is being made.
I will reiterate this in a way that may be more accessible to you: employees are customers to employment vendors.
Let me guess... its the bourgeoisie screwing over us little people. The bastards. Well I'd prefer to believe in the power of market forces to correct such problems.

I see this argument is going nowhere. At the end of the day we are both entrenched in our own schools of thought and neither of us is going to budge on the matter. Continuing this thread would be futile. You've made some interesting points but I'm afraid I see little substance to your argument. "The Man", it seems, is out to get you.

[ Parent ]

LOL (none / 0) (#242)
by joebob2k5 on Fri Oct 14, 2005 at 03:35:50 PM EST

"Perhaps the fact that people still shop at these stores highlights the fatal flaw in your position"

Actually, I think it highlights the fatal flaw in your position. You claim that any bad business practice can be halted by customers not participating, but many in the thread have pointed out their bad experiences and their subsequent non-participation, yet the stores continue to do business.

You seem to be arguing that since the stores continue to exist, screwing over someone must not be bad. That is just silly. Didn't your mother ever tell you that just because "everybody is doing it", doesn't make it OK?

Your responsibility is for your actions only. Why are you worrying about "teh system" and its continuing existence without you? You have no control over the big picture, and if you desire control, let me fill you in: you will never control anything as long as you work at a chain store.

"Let me guess... its the bourgeoisie screwing over us little people."

I am the one pitching the concept of individual responsibility, but somehow you think its appropriate to paint me with a collectivist brush? That's funny since I am the one who is "bourgeouise" (middle class), but working at a chain store means you are most likely a "little person" (who only thinks he is middle class). As a believer in individual empowerment, I would like the middle class to flourish. The way this happens is that each person thinks independently and takes responsibility for their own actions. They don't wait for some authority figure to tell them what is right and wrong, they don't say "everyone's doing it, so I'll do it too".

You talk a lot about free markets, but if you knew what you were talking about, you would know that large companies are always beneficiaries of corporate socialism. They get tax breaks, they get favorable deals from city governments, they employ lobbyists that call on government officials to promote their interests, they get laws changed to make it harder for small businesses to compete on a level playing field.

But guess what? None of this really matters, because the real issue is that you alone are responsible for your actions. It doesn't matter what others are doing, you must do the right thing independently. Stop being a tool.

[ Parent ]

*if* he could get another job... (none / 0) (#258)
by asdf1234 on Tue Oct 18, 2005 at 03:51:31 PM EST

it's not always easy to get a job. I have quite a few friends that are willing to work for anyone not outright evil... money is necessary, and if you don't have enough to get a good education, you're stuck with crappy jobs like that, it seems.

I don't think it'll make much difference either way, with either of you... but personally I wouldn't have bought the mp3 player. and telling the manager *why* you didn't buy it at least might have some small chance of making some small difference... and at no cost to you other than the time it takes to walk to a different store and buy it there instead.

[ Parent ]

Just curious... (none / 0) (#287)
by johnnymacaroni on Thu Dec 01, 2005 at 04:17:50 AM EST

What world do you live in, that you can easily find a job within a month (bills, I need to live) that will be morally ethical and that if I have to do something I don't agree with, I can quit? And, every time you start a new job, you have to wait about two weeks to even get your first pay check. I would much much rather fuck over some customer who doesn't want to give his address because he fears junk mail, than go into debt (even further into debt in my case, because I quit my last job for your reasons). Most of the people you claim should quit are just trying to make it through college so they can get a good job. But rent, car bills, utilities, tuition, and food add up pretty fast. When you are forced to work minimum wage jobs with little hours, then you can talk to me about "morals".

[ Parent ]
I treat them as reasonable humans until they prove (none / 0) (#228)
by Have A Nice Day on Thu Oct 13, 2005 at 08:24:22 AM EST


.Seriously, I'm quite a laid back person, almost horizontal at times, but when I've been made to wait 20 minutes to be told they don't have what I paid for and then this happens, I'm going to get annyoed. And I repeat, what was I supposed to do here?

I didn't raise my voice at any point, neither did I treat them as stupid until they proved they were.

This isn't a criticism of you, it's a criticism of the idiocy I that was directed at me when I tried to do something very simple like buy some of the stuff they sell, which you would have thought was a very simple proposition.

Have A Nice Day may have reentered the building.
[ Parent ]
Group effort (none / 0) (#230)
by AndyUK on Thu Oct 13, 2005 at 02:13:13 PM EST

It's understandable that you got upset. I just wanted to point out that not all employees are bastards. Infact we really like helping people. It's just an extremely difficult position where sometimes your hands get tied and you have to jump through the hoops to get things done. If you read my reply to joebob2k5 you'll see I've brought the issue up at work but I'm still waiting to see what comes of it.

It would be a great help if you and anyone else who feels strongly about this on the forums could write to DSG International and voice you're concerns. It will take more than just one nagging employee to get the issue noticed. :)

[ Parent ]

I have worked in retail before. (none / 0) (#286)
by johnnymacaroni on Thu Dec 01, 2005 at 04:06:23 AM EST

That information is for ID purposes. It is in there so someone cannot scam them and they have no way of tracking them or knowing their name. It is not for junk mail or anything like that. Just simply the info on your DL would have worked fine. If the system will not function without that info, what do you expect the guy making $7 an hour to do about it? Change the SOP?

[ Parent ]
You fucked up too though (none / 0) (#266)
by theboz on Thu Oct 20, 2005 at 09:24:25 AM EST

Why would you give money until they had the item in hand? Except in an online purchase, I expect to see the item that I will be purchasing before I pay them.

[ Parent ]

Call them on it. (2.50 / 2) (#152)
by hershmire on Thu Oct 06, 2005 at 11:26:28 AM EST

Ask the helper for his friend's name and phone number so you can call and discuss the issue. Then, whip out your cell phone and watch him piss himself. Tell him that this will make or break your decision to get the warranty plan.

Seriously, though. If you want this kind of stuff to stop, you have to show them it's bothersome. If, after saying "No" once or twice they keep pushing it on you, cancel the transaction. Tell the register-jockey that he has lost the sale and that you would like to speak to his manager. Then, make sure the manager understands that not only did he lose the warranty sale, but he also lost the merchandise sale.

They're pushy because they want more money. Deal with them in terms they'll understand.
FIXME: Insert quote about procrastination
except the manager will not care. (none / 0) (#155)
by modmans2ndcoming on Thu Oct 06, 2005 at 11:53:44 AM EST

because the culture there is one of arrogance and contempt for the customer.

[ Parent ]
Well, (2.00 / 2) (#168)
by hershmire on Thu Oct 06, 2005 at 03:01:12 PM EST

You could always burn the store down.
FIXME: Insert quote about procrastination
[ Parent ]
Actually he does care (3.00 / 2) (#186)
by godix on Fri Oct 07, 2005 at 02:17:17 AM EST

Managers of chain stores are low level flunkies. Like most low level flunkies one of their jobs is to make sure complaints don't get to their boss. So if you talk to a manager chances are he'll listen kindly, offer fake appologies, and try to spin it as an overzelous clerk instead of standard operating procedure. One thing he WON'T do is pass on your complaint, it's that make sure the boss doesn't hear bad stuff thing again.

If you want to get across to BB, walk out and write a letter to the sales dept (not complaint/customer service, you think they want their boss to hear from an unhappy customer?). Sales dept is where this type of shit comes from, head straight to the source. And actually write a letter, the perception is (probably correctly) that someone has to be REALLY pissed to write a letter while a phone call is so easy to do you can discount any caller as a mildly ticked crank.

- An egotist is someone who thinks they're almost as good as I am.
[ Parent ]

when complaining (3.00 / 2) (#218)
by The Diary Section on Tue Oct 11, 2005 at 06:32:13 AM EST

don't succumb to the temptation to show off. Eons ago before the Oceans drowned Atlantis I worked for a couple of months in a complaints department. The average letter was a baroque piece of crap that frequently used words the author was unsure of the real meaning of. Its actually quite hard to answer such letters with anything other than a form letter because otherwise you'd wind up rewriting War and Peace. Another common tactic was the "police procedural" write-up.

Best thing to do is to keep it short, simple, concise and to the point. Don't express anger, express disappointment or maybe sadness (depending on the nature of the offence I guess). Angry people are a waste of effort and aren't really that damaging whatever they claim. Disappointed people can be helped but are lethal to a company's good name if left in that state.

Finally, remember to say you look forward to hearing from them in reply. We were in energy and in the UK there is an office of the regulator. If something like that is appropriate, Cc to the regulator and make sure you say so on the letter.
Spend 10 minutes in the company of an American and you end up feeling like a Keats or a Shelley: Thin, brilliant, suave, and desperate for industrial-scale quantities of opium.
[ Parent ]

Why did you buy it? (2.50 / 2) (#154)
by LO313 on Thu Oct 06, 2005 at 11:52:55 AM EST

If this is what you've learned to expect from Best Buy and you don't like it then don't shop there. I don't like Best Buy so I shop elsewhere. Same goes for Walmart. Is Best Buy the only location you can shop for an MP3 player? I agree that Best Buy sucks. I don't like the way their staff is trained and I don't like the "extended warranty" crap. So I don't shop there.

Whoa! (2.75 / 4) (#160)
by abegetchell on Thu Oct 06, 2005 at 01:37:45 PM EST

It sounds like you had a rough day! I'm amazed to hear that you survived your arduous journey to Best Buy even in the face of the checkout clerk asking you if you wanted an extended warranty three times... and a magazine subscription twice! The perils you are faced with, these days, venturing out into this world of ours are truly monumental to overcome. I bet you also complain about all of the spam you get in your inbox instead of just fucking deleting it and getting on with your life. Seriously man, if you have this much time and energy to focus on useless tripe such as this (you know, kind of like I do with K5) then you seriously need to sit down and evaluate the priorities in your meager existence.

Every time you "2" a comment, god kills a kitten.
"Whoa!"...just like Keanu Reeves (3.00 / 3) (#163)
by MoJoPokeyBlue on Thu Oct 06, 2005 at 02:00:31 PM EST

I wouldn't call my Best Lie experience as having a "rough day". It was insightful and humorous.

Nor would I call it an "arduous journey". It was a simple trip to a retail store.

The rejection of the extended warranty and magazine subscription wasn't "truly monumental to overcome". I merely replied, "No thanks." (Which by the way worked, as I left the store with only my MP3 player.)

As to 'seriously sitting down and evaluating my priorities'...one of my priorities right now is to write light and humorous stories for the entertainment of others.

As to having a "meager existence"...HOW'D YOU KNOW????

[ Parent ]
Thank you. (none / 1) (#165)
by abegetchell on Thu Oct 06, 2005 at 02:05:15 PM EST

You have further entertained me with your antics. I applaud you and your contributions to the community, fine sir. Have a wonderful rest of the day and enjoy your future visits to Best Buy armed with the knowledge that thousands of Kurons share in your opinion.

Every time you "2" a comment, god kills a kitten.
[ Parent ]
Chill! I like Best Buy. (none / 1) (#161)
by redelm on Thu Oct 06, 2005 at 01:38:28 PM EST

They're a whole lot nicer than places were everyone is on commission. Their staff is usually findable and they can get product if they've got it. Of course they cannot usually say anything useful about it, but I don't expect technical knowledge from them. I won't pay for it. You also have to understand how their people work:

The greeter is there to help you. Use him/her. If I don't already, know, I will ask: "Where can I find the MP3 players?". They usually know better than I do.

The cashier is doing their job trying to sell profit laden extended warrantees. Even at BB, s/he might get a commission. It's nothing personal. I just say "nope. Too much hassle. I always lose the paperwork." Credit cards get "I've got too much pastic.", magazines get "I never read'em & they clog my mailbox." When properly delivered, these are final.

Oh BTW, forget the bath-tub curve, you'll want to think hard about an extended warrantee for your laptop.

my approach (none / 0) (#211)
by CAIMLAS on Sun Oct 09, 2005 at 06:39:01 PM EST

Personally, I just growl a bit when asked and say no. I'm one of those guys with deepset eyes, a strong jaw, and a protruding brow, and my wife says I scare her friends, so employing my appearance to scare people out of hastling me works wonders.

probably not good for the blood pressure, though. I've only shopped at BB once in the last 3 or so years.

Socialism and communism better explained by a psychologist than a political theorist.
[ Parent ]

Even better (none / 0) (#247)
by coffee17 on Sat Oct 15, 2005 at 09:43:58 AM EST

would be if you can make some veins pop out. By tightening some muscles in my neck a bit I can make big veins on the side of my neck and forehead pop out and turn red in about 5 seconds, all while still being able to breath easily. It's good combined with being tall, long haired and with a few facial piercings.

Of course, anyone who actually looks in my eyes sees that I'm a puppy dog and nothing to be scared about. I guess that's why my wife only says I'm scary when I've got my sunglasses on.


[ Parent ]

In the end, you're still the dumbass. (2.80 / 5) (#166)
by Run4YourLives on Thu Oct 06, 2005 at 02:29:38 PM EST


You told them that it was okay to do everything they did and more, because you bought the product.

So shut up about it, or stop buying their product.

It's slightly Japanese, but without all of that fanatical devotion to the workplace. - CheeseburgerBrown

Happened to me (none / 1) (#167)
by FourDegreez on Thu Oct 06, 2005 at 02:37:25 PM EST

I was told by the cashier that the GameCube I was buying was prone to failure because it has no fans to keep it cool.

The GameCube has two fans.  Two fans!  And I knew this.  Unlike the annecdotes about "my boyfriend's MP3 player broke and he got a refund", this was undeniably a lie.  She was lying to me about the product I was buying to convince me to buy an unnecessary extended warranty.

Now, I realize Best Buy and similar stores make some nice money off these warranties.  But I wonder how the manufacturers feel about buyers constantly being told their products are shit.  My grandfather was buying a printer and was told he needed a warranty because it was prone to breaking.  He said, "Wait a minute, why am I even buying a product that is prone to breaking?" And they backed down.  I was lured into a different electronics store once by a great price advertised on a stereo system, but was redirected by an employee to a more expensive model "because that other one always has problems and doesn't work right."  You can bet I left the store without making any purchase.  Had the employee not done this, I might've bought the advertised model.  Maybe I should've thanked him for alerting me to the inferiority of Aiwa products?

Anyway, this last trick is in a different category and has been around forever ... I once followed up on an ad for a travel agency with a fantastic price on a hotel stay, to be told that that hotel is full of cockroaches, but might I be interested in this other hotel which happens to be twice the price?

Cashiers, too? (none / 0) (#172)
by skim123 on Thu Oct 06, 2005 at 04:38:23 PM EST

Now, I realize Best Buy and similar stores make some nice money off these warranties.

I have no idea how Best Buy compensates their employees, but I imagine the cashier makes a buck or two if you buy the extended warranty, no? Otherwise I don't see why they'd hassle you so much.

Money is in some respects like fire; it is a very excellent servant but a terrible master.
PT Barnum

[ Parent ]
Best Buy doesn't offer comission. (none / 0) (#178)
by moonty on Thu Oct 06, 2005 at 05:06:35 PM EST

Best Buy doesn't offer it's employees commission (excepting higher level managers, if I'm not mistaken,) but often managers will essentially threaten the jobs of employees who don't sell enough extended warranties and magazine subscriptions. Great way to create a happy working environment, don't you think?

[ Parent ]
Tis True (none / 0) (#184)
by rebelcan on Fri Oct 07, 2005 at 01:24:07 AM EST

I had a friend who used to work at Best Buy. He got moved from the sales floor to the warehouse for not trying to sell the extended waranty.

God is dead -- Nietzsche
Nietzsche is dead -- God
but Zombie Nietzsche lives! -- Zombie Nietzsche
[ Parent ]
Yep (none / 0) (#226)
by The Muffin on Wed Oct 12, 2005 at 12:30:26 PM EST

Worked at the Geek Squad for a year.

However, I honestly think that the service plans (they are explicitly NOT warranties) are worth it on some items. Laptops for example. A service plan on the laptop is almost always worth it.


Free batteries. At least at my store, we didn't even ask questions. We just had one mailed to you. Free of charge. Same for AC adapters.

There are some other benefits, but those definately are worth the $200 asking price in my opinion. Especially because a lot of the time if your laptop breaks, we just end up giving you your purchase price towards a new one. Sometimes the new one is even covered under the old service plan.

Yeah, I know. Going against the anti-corporation groupthink, sorry.

- This is the end.
[ Parent ]

Not worth it on a laptop (none / 0) (#246)
by coffee17 on Sat Oct 15, 2005 at 09:41:08 AM EST

My wife bought the extended warranty on her old laptop (and now my current laptop). As we were reaching the end of the warranty, and there was some wonkiness with the touch pad (sometimes it pretends that you hit it when there's nothing near it), the tension went out of the component which holds the LCD up, and while doing a memory check, there's about 4 bits near the 98M mark which are consistently bad. None of it was covered.

So now, I have the badram patch so I can use the machine in linux, I constructed a dowel and wire easel to hold the LCD up, and I'm constantly swearing as the touchpad starts doing random moves and clicks while I'm writing comments. Fucking warranty was probably at least $100 and likely $250 or so.

Now, perhaps Staples offers a less comprehensive warranty than Best Buy, but knowing that warranties are where the money is and with my experience from staples, I'm never going with an extended warranty for anything I purchase and my wife likely won't either.


[ Parent ]

Better to buy extended warranty from Manufacturer (none / 0) (#252)
by fatalfury on Sun Oct 16, 2005 at 05:08:00 AM EST

I know that HP offers an extended warranty from them directly. On laptops in particular, it might be worth considering. But I would never, ever recommend an extended warranty from a store. Especially if you can fix things yourself.

[ Parent ]
No. Just plain no. (none / 0) (#285)
by johnnymacaroni on Thu Dec 01, 2005 at 03:55:42 AM EST

No one at Best Buy gets any commission. No one. They get a pat on the back if they get a lot of them. And they do not sell items knowing that they do not work. It is the same way with cars; your car's brake pads will gradually wear down and stop working, no? Same with IPODs and computers, etc. They are not selling you something that is broken. That would be illegal. They are selling you things with millions of moving parts inside. And any number of those parts could malfunction, thus causing a breakdown. That is where you would be protected.

[ Parent ]
"Game Cube has two fans" (3.00 / 5) (#174)
by Ignore Amos on Thu Oct 06, 2005 at 04:44:00 PM EST

That sounds about right.

And that explains why airplanes carry cargo on small boats floating in their cargo aquarium. - jmzero
[ Parent ]

I wonder if... (none / 0) (#210)
by CAIMLAS on Sun Oct 09, 2005 at 06:35:25 PM EST

I wonder if someone might be able to successfully get a lawsuit brought against Best Buy for selling products they know are duds, by hteir own admission. :P

Socialism and communism better explained by a psychologist than a political theorist.
[ Parent ]

Wonder (none / 0) (#292)
by zaz233 on Thu Apr 06, 2006 at 04:05:05 AM EST

I wonder what people want...

People want LOW prices. They wanted to SEE products before they buy them, They want them to LAST for a long time.

How does a company manage to PAY the staff, and still give you LOW prices, and OPEN a store so you can SEE these products in person if the store DOESN'T make any MONEY?

They don't just pull products and staff out of thier sweet behinds and give out things for a low price with nothing in return, are you nuts?

[ Parent ]

Cops: Best Buy shopper threatens employee (none / 1) (#169)
by drakus on Thu Oct 06, 2005 at 03:11:56 PM EST

Check out this story about BestBuy on a computer that was bought and tried returning it the same day!!! http://thetimesonline.com/articles/2005/10/06/news/top_news/c4fb0fe9924864738625 7092000509a4.txt

404 dude (none / 0) (#251)
by fatalfury on Sun Oct 16, 2005 at 05:03:18 AM EST

I would like to read that, but page isn't there. :\

[ Parent ]
yes it is (none / 0) (#265)
by phraud on Thu Oct 20, 2005 at 09:10:18 AM EST

Just take the space out of the URL... Click Here
You create your own reality. Leave mine to me.
[ Parent ]
Good eye (NT) (none / 0) (#273)
by fatalfury on Sun Oct 30, 2005 at 03:30:56 AM EST

[ Parent ]
Beware of Best Buy Installers! (2.50 / 2) (#173)
by tgibbs on Thu Oct 06, 2005 at 04:42:05 PM EST

I bought an over the range microwave at Best Buy. It was heavy, and I didn't want to wrestle it home and install it, so I paid for delivery and installation by Best Buy. Come the delivery date, one guy shows up with the microwave in the back of his pickup. No helper, not even a ladder. He had to borrow a chair to stand on to install the microwave. He agrees to take the old microwave away and dispose of it, and I pay him $10 extra for this service.

Almost as soon as he left, I found that he had simply abandoned the old microwave at the curb in front of my house. Then I discovered that there was a huge crack in the top of my range. It looked like he had knelt on the top of the range to install the microwave. When I called Best Buy to complain, I was told that they had no responsibility for their installer. The guy was an independent contractor. Best Buy would accept no responsibility for the damage to my range, and told me that I would have to deal with the contractor. The contractor refused to repair the range, but offered me a few bucks for the damage--considerably less than it would cost me to replace the top of the range.

Did you pay for it on a credit card? (none / 0) (#197)
by omegadan on Fri Oct 07, 2005 at 06:05:37 PM EST

*ALWAYS* make large purchases on credit cards. Simply call the credit card company and ask to have the charge reversed. Discover (who sucks otherwise) is *GREAT* about this. You can file all your stuff online. The last time I had to make a complaint, I never even exchanged a single email with anyone. Just filled out the form, got my money back.

Religion is a gateway psychosis. - Dave Foley
[ Parent ]

I've never had this problem at Best Buy (2.66 / 3) (#180)
by Shimmer on Thu Oct 06, 2005 at 05:19:45 PM EST

When they offer me a magazine subscription or an extended warranty, I just say, "No, thanks. Not interested." I've never even had to repeat myself.

Wizard needs food badly.
Apple store did this to me (2.50 / 2) (#194)
by signal15 on Fri Oct 07, 2005 at 02:52:17 PM EST

I went into the Apple store a couple of years ago to buy a new iBook. After getting everything I need, I go up to the counter to pay, pull out my student ID and ask for the student discount. The discount worked out to like $150. The guy goes in back, comes out w/ a manager, and he tells me that he can't sell it to me at that price unless I buy the $300 applecare plan. I told him that if that's the case, I will call Apple right now to verify. He let me have it w/o the AppleCare plan. :)

Really? (none / 0) (#225)
by Matadon on Wed Oct 12, 2005 at 11:17:08 AM EST

That sounds like either bull, or a particularly stupid manager. I've purchased a number of things from Apple now, with the student discount, and never once been forced into buying the AppleCare plan. Which, for students, is $239, not $300. I know this, because I *chose* to buy the AppleCare plan. Why? The Best Buy 'extended warranty' is through Best Buy, a company known for its horrible customer service, and filled with loopholes. AppleCare has a slightly smaller set of loopholes, and more importantly, is done BY APPLE. If my laptop has a problem three years from now, I can take it to an Apple repair center, and they will fix it, likely for no cost, and with genuine Apple parts. More importantly, Apple has an 'unofficial' policy of 'be good to the customer', and I have heard countless tales, and once observed first-hand, just how good AppleCare is. Yeah, the tech support is useless. But that warranty is gold.

"There's this thing called being so open-minded your brains drop out." — Richard Dawkins.
[ Parent ]
Of course it was the staff or bullcrap (none / 0) (#227)
by Have A Nice Day on Thu Oct 13, 2005 at 08:18:04 AM EST

That's the point of his post, that he threatened to call apple and find out and they immediately caved.

Have A Nice Day may have reentered the building.
[ Parent ]
do it anyway (none / 0) (#234)
by eudas on Thu Oct 13, 2005 at 06:12:14 PM EST

probably should've still called apple and reported a store that tries to scam customers using apple merchandise and brand name.

"We're placing this wood in your ass for the good of the world" -- mrgoat
[ Parent ]

What works for me is.. (1.66 / 3) (#199)
by siberian on Sat Oct 08, 2005 at 12:17:57 AM EST

I say very loudly "No, I fully understand I am buying crappy consumer good and I view them as fully disposable. Thanks though! I'll just buy another one if and when it breaks, its not that expensive." Thats always works and it works particularly well on a multi-thousand dollar purchase.

How did this rambling shit end up on the FP? (1.25 / 4) (#200)
by Legion303 on Sat Oct 08, 2005 at 01:50:17 AM EST

55% of voters liked it...I see paralells with the 2004 elections.

Rambling shit !! (1.50 / 2) (#202)
by MoJoPokeyBlue on Sat Oct 08, 2005 at 04:55:34 AM EST

"How did this rambling shit end up on the FP?"

Good question!!!!

Let's all go in the corner and whine about it.

Or...we could write our own articles! Something interesting and informative.

Nah! To much work. Let's just shit on everyone else; it's much easier!

[ Parent ]
Do what I do... (3.00 / 4) (#201)
by clambake on Sat Oct 08, 2005 at 04:05:27 AM EST

After politely saying "No thanks..." a few times, another Blue-shirter (sometimes yellow) casually strolls up to the register and jumps into a story of how her boyfriend bought the exact same item...broke it...and then saved a ton of money because he was smart enough to buy the extended warranty.

This is what I do every time somone asks me more than once to buy thier stupid extended warranty, or asks more than once to sign up for thier card, or makes me check a bag before going inside...

I go around teh shop, pick up a LOT of Very Expensive items, especially from the top shelves.  I go to the check out, wait patiently in line, and then when everything is rung up, I ask for the manager, point to the price on the register, and say, "This is how much money you lost today because your employees [wouldn't stop asking me to buy the warrantee/kept wanted me to sign up for thier store card/treated me like a criminal before walking in]"

Does WONDERS.  Believe it or not, I actually got a cold call from the real Vice President of Sales from Fry's Incormporated once, asking me to explain how thier store policy can be changed...  Of course, I don't know if it did, I haven't been back in years, but you never know, it works sometimes...

Cool! (none / 0) (#203)
by MoJoPokeyBlue on Sat Oct 08, 2005 at 04:58:41 AM EST

This is the best idea I've heard yet.

[ Parent ]
Another fun one... (none / 0) (#213)
by clambake on Mon Oct 10, 2005 at 02:37:35 AM EST

Ask to see the text of the warantee, and pour over it for half an hour.  And if the cashier tries to let somone else cut in front of you in line while you are "making your decision" complain loudly.  In case there is no text, then just hem and haw for a while.  Maye ask some questions, lots of questions.  "What if my cat pees on it, would that be covered?"  "Ok, so what if my DOG pees on it then?"  "Ah, I see, now what if they pee on it together?"  "What about my neighbor's cat?"  "What if it isn't pee, if instead they knock over a beer that was sitting next to it?  ...  Ok, now does that apply to both foreign and domestic beers?  Would that also be covered?"

Even if they keep saing, "ANY REASON" just keep asking, to be SURE that they mean "any" reason...

[ Parent ]

you guys have time to waste NT (none / 1) (#243)
by anmo on Fri Oct 14, 2005 at 06:22:06 PM EST

[ Parent ]
Go for it. (none / 0) (#297)
by BBLP on Tue Aug 22, 2006 at 07:32:35 PM EST

Funny thing about that is your expensive merchandise will be back on the shelves about 10 minutes before another consumer-drone comes in and buys it all over again with the service plan.

Heres a secret: most managers would rather NOT sell you the product without the PSP and just keep it until somebody who DOES want the PSP is ready to buy it. The store may make like $10 on alLaptop, and $200 on the PSP. They'd rather lose $10 on you and keep the laptop until somebody who will make the store $210 walks in.

So go ahead, make your grandstand appearance and watch the manager act like he cares, but deep inside part of him is happy you aren't walking out the door with that merchandise. Best Buy is not lacking in customers. Our store normally got more than 2 loaded trucks a week during a slow season and we STILL couldn't avoid going out of stock on most hot items.

Hard sells on PSP may lose a couple customers along the way, but only the "bricks" who never give the store any profit anyway. If the hard sell earns 1 PSP for every 5 bricks it loses, the store still wins.

[ Parent ]

What's their suicide rate? (2.00 / 2) (#204)
by dori on Sat Oct 08, 2005 at 02:59:46 PM EST

I was over there once buying a camcorder, and they came up with their my so and so bought this same model and needed the warranty, so you should too. So I asked them why do they keep selling stuff that breaks so easily, and they didn't have a reply for it. They proceded to ask me again for a warranty, and I again said no, but this time I asked them to ask me again because maybe I changed my mind:

Me: No thanks, ask me again because maybe I've changed my mind.
BB nerd: Would you like to purchase the extended warranty?
Me: No thanks, ask me again because maybe I've changed my mind.
BB nerd: Would you like to purchase the extended warranty?

I stopped when I saw that he was getting angry, while continuing the exchange, and I feared that he would punch me.

Don't know about in the US (none / 0) (#220)
by Herring on Tue Oct 11, 2005 at 06:56:52 PM EST

but in the UK, there's laws about goods not being "fit for purpose". So, if you buy a TV and it explodes after 3 years for no ovious reason, it's not fit for purpose. You can get your money back. No extended warranty, no shit like that.

The last time I was hassled in a store (buying a TV coincidentally) and some other stuff, I got to the point where I said "if you say 'extended warrany' to me one more time, I am leaving the shop and not buying anything" (I had about $1600 worth of stuff stacked up). This worked. However, I have discovered subsequently that they demote/fire staff who don't sell enough warranties (which are worthless - see above). Yeah, I suppose I feel a bit sorry for the guy who has to make his quota, but I feel more sorry for the poor bastards who are conned into paying up to 50% of the purchase price for nothing.

Say lol what again motherfucker, say lol what again, I dare you, no I double dare you
[ Parent ]

extended warranty (computer city) (none / 0) (#233)
by eudas on Thu Oct 13, 2005 at 05:56:30 PM EST

one of my first general consumer electronics purchases, a VCR, I was convinced to purchase the extended warranty, and today, 8 years later, it still works fine. Never used the extended warranty...

"We're placing this wood in your ass for the good of the world" -- mrgoat
[ Parent ]

Next time (1.00 / 3) (#236)
by Prophet themusicgod1 on Thu Oct 13, 2005 at 08:15:21 PM EST

Get this on video. Or at least audio. Hell even wmv or realaudio.
"I suspect the best way to deal with procrastination is to put off the procrastination itself until later. I've been meaning to try this, but haven't gotten around to it yet."swr
[ Parent ]
The warranty isn't that bad of an idea (none / 1) (#217)
by Alienated Buddha on Tue Oct 11, 2005 at 02:34:20 AM EST

I got it for my previous iPod, and then a month before it was about to run out I traded it in for the newer iPod with more hard drive space and better battery life. In the end I got a brand new and better product for only like $30.

a better end to the story... (none / 1) (#223)
by jxn on Wed Oct 12, 2005 at 02:57:17 AM EST

before leaving the store, test just how easy it is to return the product you just bought for a full refund, and walk back out with all the cash that best buy obviously doesn't deserve.

The thing about sales assoc. and cashiers... (3.00 / 3) (#244)
by geekette on Fri Oct 14, 2005 at 06:48:21 PM EST

is that they don't get paid enough, nor do they really care about you.  Especially, if you're not the nice polite customer you're supposed to be.  See, I've been on both sides of the fence, and I'll tell you there are rules for customers too.  It's like the whole thing about being nice to the waitress or she'll spit in your food.  

Cashiers specifically can give you all the trouble in the world by simply fouling up what can otherwise be a simple financial transaction.  They can short change you by a quarter, shut their drawer, so either you have them get the manager over to open the drawer for a "measly" quarter or give it up.  They can ask you repeatedly for something and if you refuse make you feel like a dumbass for not giving in.  

Cashiers have this power, because they for a brief instant have access to all your money.  They can "accidently" run your card for $10,000 or $100 when it was meant to be run for $1000.  Whoops...ehehe...pushed the zero one too many times.  They are also generally the ones to tell you weather or not your card has been denied.  Thoroughly embarassing I'm sure.

Oh boy!  You have *so* got to have simpathy for those poor Best Buy employees.  Do you know what they are made to do in the morning?  Morning Best Buy meetings with a side order of "Go Best Buy" jumping jacks.  I kid you not.  They "brain wash" employees at best buy to like their job, and to enjoy doing all those things that are mentioned in the article.  I'm thinking of erasing this last comment, because I'm not sure I have sorted out *my* Best Buy brain washing. ;)

Best Buy may be the worst in trying to be your friend, but think about fast food restaurants, gift shops, and grocery stores. Ooooh, grocery stores, where they look at your receipt and say "Thank You, Ms. So and So".  Creepy.

Is it really the employees fault?  No, it's not.  Sure they might be ignorant about XBox fans, but cashiers aren't trained to be knowledgable about product...just money.  Besides, it's a job they probably won't have for very long, and maybe they're not interested in how the crap works just so long as it does.  

You know who the real evil is behind those fake smiles, fake greetings, and "friendly service".  Marketing people.

I hate marketing people.  Advertisments are one thing, but this?   <shudder>

My 2 cents,

PS When I worked at Best Buy, they didn't have someone stand around the counters to tell stories about PSPs.  The only person allowed to stand around was the person in yellow, which isn't just a greeter, they're security.  They have full authority to take you down if you steal something...that is...if they're paid enough...hehe.  And it is a person in yellow.  A person in blue only stands there if a person in yellow isn't available.  The people in black are the techs.  Just to let you know...you seemed to be wondering.

Not the employee's fault? (none / 0) (#245)
by MoJoPokeyBlue on Fri Oct 14, 2005 at 10:31:17 PM EST

Why is it NOT the employee's fault? If someone told me to lie to the customers, I'd refuse. If they fired me, I'd sue. The negative publicity alone would be enough to scare anyone.

Why are these employees lying???

[ Parent ]
RE: Not the employee's fault? (none / 0) (#248)
by geekette on Sun Oct 16, 2005 at 02:11:50 AM EST

When I worked for large box companies, I wasn't paid enough to lie.  Neither were my coworkers.

Maybe I should have said lie instead of tell stories in my above comment.

[ Parent ]

Maybe they receive a commission... (none / 0) (#250)
by fatalfury on Sun Oct 16, 2005 at 04:52:28 AM EST

...on extended warranties. When I worked retailed I received an extra $1 for every store credit card I opened up.

[ Parent ]
not at best buy (none / 0) (#254)
by emmons on Tue Oct 18, 2005 at 12:19:33 AM EST

Nobody gets commission at Best Buy. Well, nobody except the managers at least. They get "performance pay." The more their store sells, the more they make. The cashiers and sales people, on the other hand, get the wonderful reward of keeping their jobs. If they don't sell enough service plans.. well, time to start filling out applications again.

In the beginning the universe was created. This has made a lot of people angry and been widely regarded as a bad move.
-Douglas Adams

[ Parent ]
Pathetic (none / 0) (#253)
by The Diary Section on Mon Oct 17, 2005 at 08:01:46 PM EST

I thought BOFH was sad and pathetic, now apparently its people who work in electrical multiples who now have eerie secret powers of revenge! "Accidentally" run my card, I'll get refund, a grovelling apology from the manager and the cashier will be an ex-cashier wondering where the next meal is coming from. Give me a break.
Spend 10 minutes in the company of an American and you end up feeling like a Keats or a Shelley: Thin, brilliant, suave, and desperate for industrial-scale quantities of opium.
[ Parent ]
Can't say I've had the lie before... (none / 0) (#255)
by edpowers on Tue Oct 18, 2005 at 02:50:36 AM EST

But now, if I hear one, I'll try what the cops do (on TV anyways) when they think some one is lying. Get them to talk about it. "How'd it break?" "Did it break after the original warrantee was up?" If the warantee is a coupla years and the gadget just came out you win! "What music service did he use? I'm going to need one." Just turn it into an everyday, friendly, conversation. Then when the extended warantee issue comes around again, just say "Nah," then lean in towards the cashier and say just loud enough for the liar to hear, "it sounds like she's givin it up to a total moron!"

best buy has been sued by Wisconsin, New Jersey.. (none / 0) (#256)
by cheech on Tue Oct 18, 2005 at 03:14:46 AM EST

I can't convey how angry I am at Best Buy. Long story short (maybe not), I paid $300 for a service plan for my laptop (i know, they got me), anyway the hinges on my comp were getting cracked so I took it in to get repaired, and now a month later (they told me I would have it back within 14 days) my parts on back-order keep getting thier ETA pushed back. I have made about 30 calls to the store (who tell me to talk to the service center) and the service center (who tell me to talk to the store) and the only thing they can do to help me is offer to graciously allow me to purchase another computer and return it within 14 days (seriously, they tell me this thinking I would faint of joy) and have been told that if it takes a year to finish the repair, I would just have to wait that long. Anyway, I did some research at the Better Business Bureau, http://www.mnd.bbb.org/commonreport.html?bid=7663 and found that "In May 2005, the Attorney General of Wisconsin filed a lawsuit against Best Buy Company. The lawsuit alleges that Best Buy engaged in a pattern of unfair and deceptive acts and practices including: Representations related to promised rebates, extended service plans, supplement magazine subscriptions, the return and exchange policies and restocking fees, gift cards and "Reward Zone Points". The matter is currently pending." This is one of 3 states to sue Best Buy for deceptive bussines practice, etc. So, what can we do about this? Three separate states' Attorney Generals have sued them, and they keep on screwing customers, I will never again shop at Best Buy, and I hope others will join me. Thanks for reading

There's a good website.... (none / 0) (#257)
by MoJoPokeyBlue on Tue Oct 18, 2005 at 10:07:38 AM EST

that chronicles many of the sad stories surrounding Best Lie. It's at BestBuySux and it's broken down into two categories...one for the customers and another for the employees. It's pretty depressing, but if you've ever had a bad experience you can take comfort knowing that you're not alone.

Personally, I like reading the employee comments...why someone was fired, what managers are having sex with whom, what special announcement is made over the intercom everytime a "hot chick" comes in, etc.

[ Parent ]
You complain too much (none / 0) (#260)
by Smartman on Wed Oct 19, 2005 at 03:12:46 AM EST

Do you people have nothing better to do than sit here and complain. As someone who has worked in the Best Buy Retail store, I have been on the front line and I know how the store works. Sure, we ask you to get the service plan and yes we "act" like we care about you. First of all, the service plan does work and for you people not smart enough to see that, that is your problem, not mine. Everything that leaves the floor at Best Buy is new and we have 100% confidence that our products will last you for a couple of years. Everything that is technological will break; it's just the fact of the matter. As long as humans are making this equipment, no matter how new it is, some of it will break down the line. I'm sorry that some people have had a bad experience with our service plans, and our employees, but we try our best to make sure that you are happy as you walk out the door. If I didn't truly care about you as people, do you think I would really be on a sales floor making 8.00 dollars an hour trying to be friendly with you? I come to work every day and try to make every shopping experience an awesome one; not because I get any rewards for doing it, but because I actualy enjoy seeing and talking to each and every new face that come into our stores. IF you don't want the service plan, don't get it, but remember, if your product breaks within a few months or even a year of purchasing it, DO NOT come back to the store to scream or curse someone out. You had the chance to protect your product, and you blew it. Anyways, you people have an awesome day--remember, if you stopped complaining so much and started smiling and enjoying life a little more, you would not only live a little longer, but you would live a happier life. Have a nice day, and remember, thanks for shopping at BEST BUY!!!

What color is the sky in your world? (none / 1) (#261)
by MoJoPokeyBlue on Wed Oct 19, 2005 at 10:58:40 AM EST

Best Lie doesn't offer their Service Plan because they care about me...they offer it because it makes them money.

"Sure, we ask you to get the service plan ..."

Not true. You ask...and you ask...and you ask. And then, at least in my experience, you lie about it. And then, as if that wasn't enough, you ask about a magazine subscription. Twice.

"If I didn't truly care about you as people, do you think I would really be on a sales floor making 8.00 dollars an hour trying to be friendly with you?

Are you willing to lie to the customers for $8.00 an hour? Are you willing to work for a company that lies to its customers?

Best Lie is in business to make money. They don't care about you...they don't care about me...they care about making money.

[ Parent ]
Amen (none / 0) (#279)
by shelley8 on Tue Nov 08, 2005 at 03:22:41 PM EST

Amen to you. You hit the nail on the head with what you said.

[ Parent ]
Where do you work again? (none / 0) (#278)
by shelley8 on Tue Nov 08, 2005 at 03:21:27 PM EST

Are you married? That is half the reason the girls smile. They want to meet a man. Have you heard of manufactor offering the samething and guess what, I don't pay for it. Just because you are on the floor doesn't mean you are doing your job. I see BB employee's all the time, but if you need something, they are no where to be found. Maybe what employee's should be doing is making sure that the open box items that they sell actually work. And come with parts that they started with.

[ Parent ]
You are all pretty funny (none / 0) (#262)
by shanefalco on Thu Oct 20, 2005 at 12:59:21 AM EST

Being some one who has worked at Best Buy, and continues to work in retail...i can tell you all a few things. Remember that for every person that feels how you do, there is some one who feels the exact opposite. People (salesmen included) are not mind readers. IF you tell me upfront, i wont have to ask you questions to find out what you need, or dont want. A lot of the time the extended warrenty is shit, but sometimes it will save your ass.(LAPTOPS!!) Some people like this others don't. again let me know up front and then i will know. Remember resellers are resellers, they are there to make money, that's not a bad thing. everyone does it. Some things they make more money on than others, thats the way it goes. Also - if you're an asshole, you're going to get treated like an asshole. if your friendly, i'll be friendly. Lastly - of course internet prices are going to be cheaper. internet = world as customer, dont need to make as much money per transaction. store = community as customer, need to make more per transaction. PS. assholes stink you can smell them from a mile away

Mind Readers. (none / 0) (#267)
by MoJoPokeyBlue on Thu Oct 20, 2005 at 10:05:12 AM EST

"again let me know up front and then i will know."

But why do we have to let you know THREE times???? Shouldn't once be enough? And if I wanted a magazine subscription, I'd go to the bookstore!!!! (When I buy something at Barnes & Noble, I can honestly say that they've never tried to sell me a TV.) This is the true definition of being "hassled".

However...I'm a big boy...I can flush the toilet all by myself and I can politely handle my way through all of the "pushiness" and "hassling" I get at Best Lie. What I do have a problem with, is being lied to.

Talk about an asshole that stinks from a mile away!

[ Parent ]
liars (none / 0) (#268)
by shanefalco on Thu Oct 20, 2005 at 06:12:55 PM EST

I 100% agree with you, you should not be lied to, but dont make the mistake of thinking that this only happens at one place. Lying is stupid anyway, most of the time it just comes back to bite the liar in the ass especially when it happens on the selling of a service plan. If some one lies to you...call them on it. its that simple. I have never lied to sell something, whats the point. if i dont believe in the product i shouldnt be selling it. Some people call that "upselling" but i will not get you a product that i know to be crap. Most extended service plans are junk, but it is my personal opinion that you are crazy not to buy one on a laptop, and that it is the only one i "push." Only because its a fact that if you use it correcly you can come out ahead due to batteries(best buy will still make money, but you will still save money) HAHA the magazines ARE total shit, before i worked at best best i actually had a comversation with a manager about it, and while i worked there i had the same conversation, but to no avail. the selling wont change unless customer stop buying them... and they are buying them.

[ Parent ]
assholes? (none / 0) (#284)
by von1322 on Thu Nov 24, 2005 at 04:03:16 AM EST

the only asshole here is you next how do you knwo you were lied to, he works at best buy is it so unlikely that he has a friend that bought an mp3 and a service plan? i think not

[ Parent ]
Ever had a job before? (none / 0) (#271)
by aftershockofu on Mon Oct 24, 2005 at 04:36:24 PM EST

Yeah. I'm a cashier at a Best Buy retailer. First off, the "yellow-shirted" people are the Loss Prevention guys. Their job is to be aware of who comes in the store, and who leaves and what leaves the store. not to care about your life. if they werein a blue shirt, they were probably training for loss prevention. dont get too confused by the store colors of blue and yellow. two colors can be a lot to take on. again, as i said i'm a cashier. it is my JOB to offer you a service plan or replacement plan if one pops up for your product. it is my JOB to offer you 8 free issues of entertainment weekly, sports illustrated, or time magazine. some people want to be safe with their product, and some people want the 8 free issues of the magazine. if you had a job that required you to do certian things, would you just not do them becuase sometimes people dont care? and becuase sometimes people are jerks? as for the girl with the boyfriend story, maybe she was just trying to help. sometimes, believe it or not, you mess up and break your product. get over it. but hey! you spent that 19.99 a year or so ago, so you dont have to sweat it and buy another one. if you get home the night you buy something, you always have 30 days to fix it. the plans cover you AFTER that. why dont you just chill out? everyone here has a job they have to do. no one is going out of their way to "Make you spend more money." also, the reason we like getting magazine subscriptions is because sometimes it makes us happy and it makes us look good. so dont get upset at someone because their disappointed. because you know what? everytime i DONT get a magazine subscription from a customer, my senior or supervisor comes up to me and says: SO, why didnt you sell it to that customer? what went wrong and gets on my case the rest of the afternoon. and if you hate best buy so much stop going we make plenty of money to not care if we loose a jerk like you. just relax. life's not that difficult to get through.

Best Lie (none / 0) (#272)
by MoJoPokeyBlue on Mon Oct 24, 2005 at 07:07:38 PM EST

I like shopping at Best Lie. The selection is pretty good and the prices are below average. If it's okay with you, I'll continue shopping there.

You probably have my story confused with another one, because if you had read it you would know that I wasn't "a jerk". (At least I don't think so.) I politely replied "No thanks" to the Protection Plan (all three times) and was even more courteous when I refused the magazine subscription. (Twice.) So, I don't think there's anything for me to "get over" or any reason for me to "just chill out." You're probably getting my story confused with all the angry customers you see everyday, who don't have as much patience as I do. Also, I fully understand that's it's not your fault and that you're just trying to do your job. But, I also know that you're smart enoug to realize that there are times when you're aggravating the customer beyond their tolerance of politeness.

The issue I have with Best Lie, is the "checkout" process and lying to the customers. When I think of the word "checkout", I think about paying for my items and leaving the store. Obviously, Best Lie is trying to change the definition of this word into something that means "hassling the customer" and/or "trying to sell the customer something that they didn't ask for." (When I buy a magazine at Barnes & Noble, they've never tried to sell me a TV.)

"no one is going out of their way to 'Make you spend more money.' "

I have to disagree with you on this point. This is exactly what Best Lie is trying to do.

As I mentioned at the beginning of this post, I'm going to continue shopping at Best Lie. However, there does seem to be a growing number of people who have simply given up and are willing to spend more money for the same items at another store. I bet if you guys had a special checkout aisle that said, "Hassle free checkout, 10% more!", the lineup would be huge.

[ Parent ]
You don't get it. (3.00 / 2) (#276)
by ankarbass on Thu Nov 03, 2005 at 08:24:53 PM EST

I don't care that it's your job and I don't care that the manager gets on your case and I don't care that you think I'm an jerk. I don't give a damn and I'll call you names for offering me the magazines. And you know what, you won't do squat about it. Cause any lip out of you and the manager will listen to me and take my side. It's happened too many times to count. I've never seen them take your side. Maybe they do when I'm gone, but I don't care about that. They probably yell at you too. I don't care about that either.

See, I don't care any more about your feelings then you do about mine. All you care about is your job. It doesn't matter to you that when I say no firmly once that it's annoying to me to listen to your pressure sale.

You can talk all the smack you want but you know that you're too much of a poof to charge my card too much. You care about losing your job and you know you'll get fired if you do because you know I'll make the biggest stink you've ever seen in your life.

You are powerless. What are you going to do, spit on my box? Maybe you won't tell me about a special sale? Or you'll forget my rebate coupon? There are no rules except the customer who is buying something new for the price that's marked on the box is always right. No, mabye the twit trying to return something without the box is wrong, the days when every customer is right are long gone. But that's not me, I always have the box, I always have the receipt, and it's always returned in the right time frame.

So you can talk big on here all you want. But every time I go to buy something and you try that pressure bs I'm going to treat you like a piece of dirt in return and you won't do anything about it. You'll smile and thank me for shopping at your store, oh, and you'll call me sir too. That's what you get for being a prisoner to your job  who think's it's ok to pester people.

And, by the way, you damn well deserve it. Because you know that people don't want to be pestered, you know that it's high pressure sales. You can't claim it's just your "orders", that doesn't fly. What you mean about "some people wanting the warranty", is that a few people want it but even more will cave after you pester them enough. You get only one chance to ask me about dumbass warranty if I don't tell you upfront that I don't want it. After that you are acting like a jerk. You are responsible for acting like a jerk just like I am. If you want people to be nice to you then you are OBLIGATED to be nice to them.

Just like you have observed that by pestering customers you sell more crap warranties, I have observed by repeated sampling that being nice to you is an invitation for you to be a bigger jerk. I find it much more effective to just be a jerk the minute you start the high pressure spiel. Despite your big talk here, I've found that you get nice and compliant pretty damn quickly. Stop playing the victim. It's all about you choosing what irritates you less, being a jerk to customers, or being spanked by your boss.

The way I see it you have only two paths to happiness. You can stop being a jerk to to your customers for the sake of your job, or you can just get a different job. Well, I suppose you could win the lottery too, but that's not bloody likely, now is it?

Don't forget you live in america. This is the land of the medically uninsured, the land of the junk bond, the land of the mighty dollar bill. You are at the bottom of the heap to collect all the crap that rolls downhill. The only thing more powerful than me when I'm waving a few ben franklins around in your face is the guy behind me waving a few dozen.

now get over it!

[ Parent ]

hahahah (none / 0) (#289)
by camara on Sun Dec 18, 2005 at 02:59:34 AM EST

Wow man, you're really raging against the machine there. Good job!

No one cares if you're a jerk to us. Because for every jerk, another happy customer comes in. And if they are pleasent and listen, they'll be treated like royality even if they aren't getting anything additionally. If you don't get anything additional, no problem in the long run. A manager doesn't care. They might say, "You can do better!", but they don't score you. The only time they care is if you don't pitch it.

If you don't get a plan on an MP3 player or a laptop, you are absolutely stupid. Have fun paying more for a battery than you would have for a product service plan that covers one. Have fun knowing you could have easily got an upgrade on an mp3 player three years later after having the battery changed 4 times for 30 bucks instead of 399. If you don't care, we don't care. Still doesn't make you any less of an idiot.

Complaining to a manager about a salesmen making a pitch is basically you telling the manager that the salesmen did his job as it is written in stone. Good job! He probably got a pat on the back and then they laughed about you and moved on to the next customer. No one goes home and kicks themselves because they didn't get anything on your sale. No one changes the way Best Buy works because Johnny Twocent didn't like a highschool kid pitching them a magazine subscription. And no one is getting fired because you walked. No one cares.

The job is easy. You talk and pick up items. No hard labor, no making food, no talking on phones all day. All the people in there are highschool kids or college kids working part time to party on the weekend. Anyone older than that has worked up to a spot with good pay. Making fun of highschool kids-level pay is like shooting fish in a barrel. Funny stuff, brah.

It's really your fault for getting high pressure. If you say "no" without any hesitation, and say "no" again after the repitch (which the job requires) without thinking about it at all and expressing any slight interest, they'll say "Okay!". Get over it.

In the end, no one cares about you if you're a jerk. You're not changing anything and the managers are not firing anyone. You can walk, complain to a manager, whatever makes you happy. But it's a waste of time and you aren't changing anything. The people who come in my store and are receptive are always happy, always complement my staff, and in the end they have the insurance that everything will work the way they want it to, and won't have to worry about anything for a long time. Those are the people that are happy, and those are the people we care about.

[ Parent ]

joke BB (none / 0) (#277)
by shelley8 on Tue Nov 08, 2005 at 03:08:58 PM EST

I worked at Best Buy too (cashier and customer service)And let me tell you this. If a customer says no, I left it alone. They don't want to be pushed and nagged about a PSP. They are crap anyway. Ask anyone who has REALLY used it. Besides that, why would anyone in there right mind want a PSP on a $19.99 item. If you don't want to hear the senior's mouth, quit. If a customer wants a magazine subscription, they can buy it from a kid in school. They sell that all the time. You don't make money off of selling magazines or PSP's. WOW you get approved by the people at BB, big deal. You think they care if you stay or leave. The security, that is a joke in itself. Some of them don't have a clue what is going on. You think they give a crap? My conclusion is this. In order to work at BB, you need attuide, don't give a crap about customer service, you need to know how to lie and do what it take to sell junk to a customer. Because when a customer goes to use that PSP or service plan that you pushed so hard for them to buy, heck forbid if they use it, the customer gets the third degree. The item gets checked over like there isn't a tomorrow and then told they can only use it so many times and it is no good. Great service huh?

[ Parent ]
Related - Pre-sales people? (none / 0) (#274)
by mindstrm on Wed Nov 02, 2005 at 12:35:44 AM EST

Called an Apple dealer, as I want to purchase a new powerbook. Loaded.

My only stipulation? I want it opened up, and I want to check it for dead/stuck pixels before I buy it.

The answer? Nope, you can't do that. See, once you open it, you can't return it unless it's defective, and you would have to talk to apple about their dead pixel policy.

Now, I get where he's coming from... but since when do we view several thousand dollar complex objects like computers as pre-packaged items we can't investigate before we purchase?

It works every time for me to say... (none / 0) (#275)
by ankarbass on Thu Nov 03, 2005 at 10:14:56 AM EST

..."I'm going to tell you one time and one time only that I do not want ANY extended warranty, if you ask me a second time I will take my business elsewhere and let your manager know why."

But, I have no qualms about being completely rude to cashiers. I say it in an obnoxious voice that makes it clear to all involved that it will be a losing battle.

BTW: I don't shop at best buy. I find circuit city to be a tad friendlier.

FUCK! (none / 0) (#280)
by rtechie on Wed Nov 09, 2005 at 02:09:41 AM EST

What do I do? The moment they start into their speil or doing something else to piss me off I cut them off and loudly say "FUCK!". And I'm a loud guy. When I say it, you can hear it in the whole store. If they don't pay attention the first time, just keep interrupting them. (I've never had to say it more than twice).

It is amazing how quickly people try to get you out of the store if you start swearing loudly.

Why do this?

It's fast. Why waste your time trying to "enlighten" the staff?

WOW, you are so cool! (none / 0) (#291)
by zaz233 on Thu Apr 06, 2006 at 03:54:52 AM EST

WOW, you are so cool!

you just solved all my problems with people selling warranties at best buy. rolls eyes

[ Parent ]

Wow, you are a fool. (none / 0) (#281)
by johnnymacaroni on Fri Nov 11, 2005 at 12:33:53 AM EST

Honestly, you are a fool if you don't get the "REPLACEMENT" plan. That is not simply an extended warranty, it is a full replacement plan. I got one on a Playstaion and on a phone and it is awesome. They do not fix it for you, they give you a brand new one right off the shelf. If you don't like it, they give you the full refund in store credit. FOR TWO YEARS! DO you really think that MP3 player will last two years? Mine didn't, and I'd be willing to bet yours will not either. The return thing is 30 days, after that no refund for you. If it craps out in under 30, congrats, after that you have to deal with the manufacturer warranty. I hate mail in rebates enough as it is, the idea of paying to ship something to the manufacturer to FIX it is ridiculous. On my phone, the battery quit holding it's charge, so I brought it back and said that the phone just stopped working. She said it was probably the battery, but promptly gave me an in-store credit coupon for the price of the phone. I went back and got a new phone, actually, a better phone. I paid 9.99 for the raplacement plan instead of 15.95 for the new battery. I ended up with a new phone and thus, a new battery. And you have better believe that the plan is transferrable, so it even covered my new phone. When I was talking the the customer service girl, she explained the the biggest thing with the plans is to cover their asses from customers like you people who refuse to hear them out and/or get the plans and then come back after the return policy and shout and cuss that they can't get a new one, this one broke. THAT is why they explain the plan to you so many times, they have to make sure that you do not want it, so if you come back, they can be like see, you didn't want it. And you know that when that MP3 player breaks, your first action will be to go to Best Buy and complain; but you declined the plan and went with the manufacturer's warranty, but you still bitch at the poor girl making barely $7.00 an hour to listen to your preventable problem. The magazine thing doesn't make me happy. It feels sort of like a scam, but the cashier explained to me that I had to call to cancel, and I did. And I enjoyed 8 completely free magazines. I never got a phone call or a letter ever again. Best Buy in my mind ii really the best retail store that I have ever been in, and everyone who I've talked to enjoys it as well. You just have to be smarter and nicer about it. Just politely say no, do not take offense to them doing their jobs. And if you do not want to pay money to have Besy Buy deal with the warranty of your item, go right ahead, but then you void all chances of having them deal with it after the standard return period, which is 30 days. After that, you are SOL And try to be less paranoid of the world, not everyone is out to scam you.

Good. (none / 0) (#295)
by Bleckerhead on Wed May 31, 2006 at 12:37:44 PM EST

Couldn't have said it better

[ Parent ]
that's funny (none / 0) (#282)
by Hooby on Wed Nov 23, 2005 at 01:46:37 PM EST

ok, just found this randomly while searching for best buy employee services. You've got to realize that not every best buy is that way. I understand your anger....they shouldn't have asked you that many times, and it would've pissed me off to know end, but A) to be honest with you, the person's post right below mine is correct...those performance plan are insanely cool, and to honest, anybody that doesn't buy them for anything remotely valuable is f'in crazy. Best Buy makes a lot of $$$ on them because noone tends to use them, but they're insanely cool. I've got a friend (a real one) that bought a Sprint phone a long time ago (aprox. 6 years) and is still using his original plan (he's re-newed it once or twice) and is now on his 6th or 7th new phone. See Best Buy bases everything in the plan on how much the particular thing was when you bough it. Say I bought an ipod back in the day (2-3 years ago) selling for $399 then....for all intents and purposes, I could go into the store today, tell them my battery was broke, and they would hand me a new 60gb video ipod on the spot. With somethin like the new Xbox 360....say you bought one yesterday (Nov. 22nd, release day) at it's $399 selling price...1 or 2 years later the price has dropped to $299, something has "mysteriously" broken on your Xbox 360 (wow, that would be a shock....not), anyway, you bring it in and say you want a new one....not only do they give you a new one, but they give you a $100 credit for the difference :) B) I really do appologize for your experience, but not all Best Buy's are like that. My Best Buy, I just started working there 2 weeks ago....the training videos I had to watch, I watched with my hiring manager who was making fun of them right along with me. Just like any retail chain, service depends on who's running the store. What I can say is that being from Minnesota (where Best Buy started), it's supposed to be a helpful store, which it kind of was for you, just an insanely overbearing helpful based upon $$$ :) All of the stores I've been to in MN have been nothing like what you described, so I suggest the next time you go into the store, you talk to the blue-shirt guy (the second one that tried to sell you the plan) and tell him how you felt, and then when he says "sorry man, my boss is telling me to", then you ask for his boss and tell him that asking you 5 times if you want to buy something is going to make you want to buy it LESS, not more.

Best buy still better then every other electronic (none / 0) (#283)
by von1322 on Thu Nov 24, 2005 at 03:54:58 AM EST

1st i find your view flawed you expect to walk into a retail store and not expect to be sold things? next go somewhere else, im sure you will get much better service and a wal mart or circuit city.... not

I currently work there. (none / 0) (#290)
by zaz233 on Thu Apr 06, 2006 at 03:47:24 AM EST

There's a couple of things I'd like to point out here. (Note the numbered groups are just there for a easier read, and is not there to group a single topic :) )
  1. st, We get nothing more than a pat on the back selling you the damned warranty, since we are not on commission we just suggest this warranty to you  outlining the benifits; It's our job to do that, just like a firefighter's job is to put out fires.
  2. nd, You may not be willing to "lie" for $7.00 an hour, but if we don't work at Best Buy are YOU going to hire us? NO, so stop complaining. And about the service, since we are only getting paid bare minimum wage what makes you think you're going to be treated like human? being treated like a King? dream on. Just treat the staff and salespeople nicely and they will make sure you get out of the store without trouble.
  3. rd, I usually treat all the customers who respects me with respect and if they are nice enough I might cut them a good deal (sometimes I won't becuase I can't) Just don't be an asshole (like those who think they are SO smart that they love to scream "FUCK" or talk loudly to intimidate us... you people just set all of mankind back 10,000 years.)
  4. th, There's a couple reasons why I like working at Best Buy it's clean, people I work with are mostly friendly, most of my customers are pretty cool (there's one or two ignorant nutters once in a while) And re: BEST LIE? who doesn't lie? What company isn't out to do Business? WHY? are people all here sitting there bitching about somthing they cannot treat in a civil matter? you don't like BEST BUY.... DON'T SHOP HERE. if you don't like the store, they don't like you either.
  5. th, A middle aged lady once told me this the first month I worked at Best Buy, she said: "I hate Bestbuy with a passion, I will do all in my power to ruin this company" I almost giggled at her threat becuase I thought? (WHO CARES? I won't be working here when you ruin Best Buy, I would be working somewhere else... geeze why are you even telling me this, this lady can't single-handedly ruin a multi-franchised retailer) at that moment I just thought how much of an ass she was, I guess she's just saying it to make her bad expeirence feel better. I then proceeded to wish her a "Niceday" and send her out the store where I've never seen here since (good riddence, to bad trash)
  6. th, For those who were positive about this whole issue, thanks. Becuase not all BB Employees are out to get you, on a personal level... we are all just doing our jobs and getting paid, right :) There's no moral or logic if we need to work to be paying bills and earning a meal to eat. If Best Buy provides the next generation with jobs to put us thru school keeping us out of trouble then I think we are all for it.
Next time you go into a Best Buy store, spite the fake greetings and goodbyes... be nice, listen to what we have to say let us do our jobs, we don't have a choice so just make it easier for both of us. Thanks.

I work at Best Buy (none / 0) (#293)
by Bleckerhead on Wed May 31, 2006 at 12:25:40 PM EST

There are a few things I need to say here. First off, I used to be a cashier. Actually until yesterday I WAS a cashier. I know how annoying it is to have stuff that you don't want pushed on you at the checkout lane. However, maybe you can stop and think for a second that maybe they dont WANT to push this stuff, but maybe their job depends on it? I know at my store, the cashiers haven't done a good job of selling replacement plans or magazine subscriptions. The seniors and managers are always on us to sell, sell, sell. Now, have you ever stopped and thought that maybe the reason that the cashier couldn't answer your questions is that she's probably a high school student, working part-time to pay off her car, or for some extra spending money? Don't expect them to know everything about everything just because they wear the blue polo and has a name tag. Granted, the cashier was a little overzealous by asking three or four times and offering the magazines twice. Just know that we're out there doing the best job we can for the lowest wages (cashiers get paid the least of the entire store at $7.50 per hour minimum). We'll treat you nice if you don't act like a dick to us. If you act like the biggest BITCH on the planet, we'll push replacement plans, service plans, magazine sales and whatever else we can scrounge up just to piss you off. It doesn't make us uncomfortable or angry, it just makes us laugh. We've met hundreds of people just like you. We're just doing what we're told to do. On a side note, your experience seems like a standard experience at Best Buy. Have you stopped to think that perhaps the greeter doesn't want to be at work? Do you always LOVE your job? If you're so sensitive, go shop at Circuit City.

Hahaha... Stickin' it to 'the man' (none / 0) (#296)
by BBLP on Tue Aug 22, 2006 at 07:08:45 PM EST

Hey, I worked at a Best Buy found this thread by accident. Thanks for a good 15 min of laughs.

Heres a few comments.

  1. The guys at the front in yellow shirts are not greeters. They are Loss Prevention. For the most part they couldn't give two shits about your life or customer experience and aren't trying to be friendly. Their job is to get a beat on everybody who walks in and out of the store and find shoplifters. If they say "Hey, hows it going?" and you give a friendly reply and walk to your department to look at an MP3 player, they generally know its all good and leave you alone. If they say "Hey, hows it going?" and you look back at them as if you just shit your pants, give some nervous reply, then act all fidgety as you look around for where to go, chances are they will be watching your entire stay on the camera because you are either a shoplifter or some sociopathic computer nerd introvert who has some kind of aversion to human interaction.

  2. Cashiers don't give a shit about your complaints. They push warranties because some people actually WANT them, and it is their JOB to push them. If you act rude or swear at some 17yr old girl on minumum wage, you aren't "sticking it to the man" or showing the company whos boss. If that makes you feel tough and warrants a two page essay on the internet, you should stick to Counterstrike.

  3. To the people making the comments about the "hot" cashiers and landing dates with them, please stop. Most of them are 17 years old and the last thing they want in their $6 hr an hour job is some sweaty pale 30 year old introvert with a pile of xbox games drooling over them. All you are doing is giving them a funny breakroom story to tell about another loser customer. Stick to the online dating services.

Best Buy isn't aiming at technogeek customers who can fix a PC in 15 minutes while blindfolded. They are aiming for customers who don't have the time or energy to learn every detail of an electronic device and how to repair them. THATS why you will be approached by salespeople trying to help you choose the right product for your needs, THATS why the salespeople/CSRs will try to push the warranty. They are expecting customers who don't know what they want and will have no idea what to do with a product if it ever breaks.

If human interaction with salespeople makes you nervous, and being offered warranties gives you homicidal thoughts, then its best you stay at home in the computer where you belong and order your MP3 player off amazon.com.

Wow (none / 0) (#298)
by silentassasin02 on Wed Aug 30, 2006 at 03:49:24 PM EST

A couple things you should know.

1.) The world does not revolve around you and 99% of the time, no one else gives a shit about your life. Learn to accept it.

2.) Get your information straight.  If you are going to complain, dont be one of those "know it all's," who thinks they know everything about everyone else

3.) About Best Buy: They pour millions upon millions of dollars into research to find out how best to HELP people, not how best to piss off people.  Warranty's DO make Best Buy money, but 90% of the time, they help the customer.

4.) Dont always think everyone lies.  (Refering to the "greeter").  Can you honestly tell me that no one you know has ever benefitied from a warranty, and dont you think that an employee at Best Buy, would know a hell of a lot more people who shop at Best Buy than you?

5.) Companies goals are to make money, plain and simple.  So your telling me that whatever company you work for has never told you to try and make a profit, and still better the consumer?

6.) Statistically, 54% of mp3 players will break/stop working in a 3 yr time period and 84% of them will have some sort of problem within 3 yrs that a warranty can fix.

7.) If a product is defective, many (80%) of retailers will tell you its not their problem, which it isn't.  That is the purpose of the manufacturers warranty, to cover MANUFACTURERS DEFECTS.  Best Buy didn't make your god damn mp3 player, some other company did.

8.) The previous commenter was correct about the "greeter" better known as a Loss Pervention Specialist.  These employees are trained somewhat like detectives and know the type of people that would steal.

9.) Best Buy is designed to assist customers who usually dont know what they are doing.  Not everyone in this world is as technologically savy as you are, so relax.

10.) The definition of extended warrant would be longer than any origional warranty.  I haven't gotten to personal so far, but your a jack ass if you dont know the meaning of an extended warranty and your twisted if you try and interogate an innocent 17 yr old cashier hoping that she can pay for gas money to get to and from school about your personal inadequacies in dealing with extended warrantys.

11.) Agreed that magazine subscriptions are pointless, and the cashiers hesatant Ok.. was a way to try and get you to buy.  Simply stay firm and say NO and I guarantee you, they wont push it that hard.  (They are not on commision)

Aparantly you have some personal issues to work with.  You have a bad experience ONCE and think that the world is ending.  Face it, the world isnt perfect.  In relation to your shopping mode, how the hell would they know what fucking shopping mode your in.  Wear a sign next time.

you're an ignorant loser! (none / 0) (#299)
by yj carl on Fri Jan 19, 2007 at 05:05:51 PM EST

So you obviously have nothing better to do than pick on the innocent college students/twenty-somethings that work hard to get by.  It seems the world must revolve in your manner.  Why don't you pick on the corporation instead of the little guy.

Get over yourself.

Best Buy or Best Lie? | 296 comments (287 topical, 9 editorial, 0 hidden)
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