As much as I hated my only call center job, it has most of my best work memories. Every once in a while, you get that special caller.
(we join mid-conversation with a locally infamous upper-class twit)
Customer: I pay your wages, and you'll do what I #%@&ing say, you stupid little (string of profanities)...
Me: Sir, if you continue to use profanities I'll be forced to terminate this call.
Customer: The hell you will. If you hang up on me, I'll have Vern (independant contractor who had no control over my employment) fire you, you sonofabitch. You'll be in the #%@&ing unemployment line tomorrow, you (another long string of profanities)..."
A short time later:
Me: (standard company greeting)
Customer: You #%@&ing little prick, no one hangs up on me...
Me: Sure they do. (click)
He didn't call back, but did try to get me fired for being abusive. Sadly, for him anyway, all calls were recorded to enure the highest level of customer service.
I don't think being an idiot comes with a pension plan though. Unless you're management of course. - hulver