I can't believe these statements!
"Remember, FlexNet does not have a technical support department."
"As a general rule, America Online users are not computer savvy or it seems, capable of the level of technical sophistication necessary to operate a computer outside of an AOL environment.
"We don't have the time to baby or pamper you."
"We are having massive problems with our Modem Dialups on the island of MAUI. Do NOT sign up if you are on MAUI, or are planning to access our system mainly from MAUI. You have been warned!"
Since I almost belong to their target market ("experienced" internet user but don't live in Hawaii...yet), I've gotta say the wording of that statement bothers me to no end. While I understand what they are trying to do (cut costs by cutting support department), and why they are targetting experienced users, the wording of that thing made no sense to me. It essentially says to me, "We can't be bothered to worry about your problems. Sign up with us and we'll grab your money, but don't ever expect us to answer our phones. We'd like to make you feel a valued customer, but why bother lying to you"
The "no refund" thing is also amazing (and I think illegal?). What if those problems that they are having with people living in Maui start happening to others. Too bad...no refund.