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Get a Clue

By rusty in News
Wed Feb 23, 2000 at 02:56:03 AM EST
Tags: etc (all tags)
/etc

I just got around to reading through an email by Karsten M. Self (who also goes by the name cypherpunks around here, sometimes), in which he mentions The ClueTrain Manifesto. Maybe you've all seen this before, but I hadn't, and I found it to be a nearly perfect expression of what needs to be fixed about business on the internet. Again, IANAB, but I have worked for several web companies, and all of them have gotten some of these things wrong, at one time or another, to no good effect.


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Display: Sort:
Get a Clue | 11 comments (11 topical, editorial, 0 hidden)
I've seen this already, but it stil... (none / 0) (#3)
by bmetzler on Tue Feb 22, 2000 at 06:39:53 PM EST

bmetzler voted 1 on this story.

I've seen this already, but it still rings true.
www.bmetzler.org - it's not just a personal weblog, it's so much more.

seen it.... (none / 0) (#8)
by casret on Tue Feb 22, 2000 at 06:40:28 PM EST

casret voted -1 on this story.

seen it.

Yes. In summary, you might say capi... (none / 0) (#6)
by xah on Tue Feb 22, 2000 at 07:42:41 PM EST

xah voted 1 on this story.

Yes. In summary, you might say capitalism really bites.

Yet another one for the Quickies se... (none / 0) (#4)
by Strange Charmed One on Tue Feb 22, 2000 at 08:06:29 PM EST

Strange Charmed One voted 0 on this story.

Yet another one for the Quickies section! Post it there.
--
Feel the urge to put excessively cute little quotes into your .sig?

JUST SAY NO!

If you or one of your friends is frequently plagued by this tendency, Help IS available- Ask me how.

good stuff... (none / 0) (#5)
by Emacs on Tue Feb 22, 2000 at 08:17:28 PM EST

Emacs voted 1 on this story.

good stuff

A good read! Check it out (I had ne... (none / 0) (#1)
by rongen on Tue Feb 22, 2000 at 08:36:35 PM EST

rongen voted 1 on this story.

A good read! Check it out (I had never seen this before), it's thought provoking....
read/write http://www.prosebush.com

I've seen this before, but it would... (none / 0) (#9)
by neonman on Tue Feb 22, 2000 at 10:58:09 PM EST

neonman voted 1 on this story.

I've seen this before, but it would be nice to introduce it to others.
_________________________
Aaron Grogan
aaron@stufflikethat.org
http://stufflikethat.org/

Actually interesting. ... (none / 0) (#2)
by ebunga on Tue Feb 22, 2000 at 11:57:33 PM EST

ebunga voted 1 on this story.

Actually interesting.

Customer Service is a Good Thing. T... (none / 0) (#7)
by Perpetual Newbie on Wed Feb 23, 2000 at 12:09:50 AM EST

Perpetual Newbie voted 1 on this story.

Customer Service is a Good Thing. These things need to be fixed about business, period, not just on the Internet. The problem is, if AssholeCo can sell their widgets for a dime less than the friendly place, most people go for the dime off. The way to get better customer service from a business is to make it profitable by doing business with them, and to educate other people that they shouldn't do business with jerks. That second part is the hardest.. As my dad says, "Safeway doesn't pay me enough so I shop at Food-4-Less(non-union, lousy wages, service so bad you have to bag your own groceries)"

Re: Get a Clue (none / 0) (#10)
by driph on Wed Feb 23, 2000 at 06:52:36 AM EST

Yes, yes! I will be definately linking to the page from my business site. I've always had the impression that the more one communicates with the client, the better the job is going to turn out for both you and the client...there can never be enough talk between the two of you.
Treat your customers like people and they will pay you for it.


--
Vegas isn't a liberal stronghold. It's the place where the rich and powerful gamble away their company's pension fund and strangle call girls in their hotel rooms. - Psycho Dave
Re: Get a Clue (none / 0) (#11)
by rusty on Wed Feb 23, 2000 at 12:50:37 PM EST

Treat your customers like people and they will pay you for it.

This one's a two-way street though. Treat your contractors/employees like people and they will work harder for you. I think that's what they were getting at with the "Markets are conversations" idea.

____
Not the real rusty
[ Parent ]

Get a Clue | 11 comments (11 topical, 0 editorial, 0 hidden)
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