This is all true. I have cable now, from Excite through Cox Communications.
I want DSL.
My cable connection goes down at LEAST once a week. A friend with PacBell DSL has an average of one minor problem per two months. Yes, they had one major outage a year ago; they handled it pretty well (for a telco) and they haven't repeated the problem.
True, their email server sucks. So does @Home's. The difference is that I have to point an MX at my friend's DSL box, because Cable doesn't allow servers. Anyone with the knowledge to set up a simple mail server and register a domain can get around PacBell's problems, but just try it with a cable modem.
Let's talk tech support. PacBell's isn't great; they often don't know what they're talking about, and it can take some serious effort if you really need information; the first-level techs know enough to tell you to reboot your computer, and if that doesn't work, pass it on to a technician. Most of them have also heard the word "linux" before. Most importantly, they are at least polite, seeming to recognize that there is in fact a problem.
Tech support for @Home, on the other hand, is ludicrous. You'll never get the front-line techs to admit there IS a second level help, even though they couldn't find the letter "a" on their keyboard without assistance. And worst of all, they maintain a snotty attitude throughout, convinced of their superiority, no matter how much evidence there is to the contrary.
So, ancillary support. PacBell will sell you additional IP addresses for $10 per month; less, if you talk to the right people. Cable? $25 per IP per month, after upgrading the the much more expensive @Work plan.
Start thinking customer service, provide the same level of service, and work on the uptime and we'll talk. Until then, I'm switching to DSL as soon as possible.
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