Hey Jack, I certainly appreciate your views on these issues, but you really need to get current on the state of affairs before posting something this inaccurate. For the record, I am also a professional in this field, and savvy enough to know that there is no single tool that works in every situation. Microsoft works wonderfully in some situations, Linux works better in many others. Here are some more up-to-date views on the topics that you brought up:
1) Customers need support for their software, they need to be able to call someone when they are unable to configure their renice values for their X-server, not depend on a bunch of 15 year olds in a Usenet newsgroup. Does Linux come with Linus Torvalds phone number?
Sounds like the best distribution in this instance would be to use Red Hat Linux Jack. They have a fabulous support organization that in my experience is head and shoulders above Microsoft's. No you can't have Linus' phone number, but last time I checked a copy of Windows doesn't come with Bill Gates' or Steve Ballmers either.
2) Customers need a point and click way to configure their software. I can't expect some little phone secretary to edit her resolv.conf file every time she wants to check her email.
Sorry Jack, but with any Distribution that uses either the Debian apt-get package system or something similar like urpmi in Mandrake software installation and configuration is now easier on Linux than Windows. I recommend that you take an older computer and install Mandrake 9.1 on it to see how easy system administration can really be. If my 68 year old computer phobic mother can do it, anyone can.
3) Users need to be able to install software without understanding arcane compiler switches. If they can't click on an install icon then go for some coffee they can't use Linux.
See my comment above. With a modern version of any of the desktop oriented distributions (mainly Red Hat and Mandrake, plus others I haven't tried) You can use a point and click interface to install and configure new software directly over your internet connection - and you don't have to reboot to start using it either.
4) With the anti terrorism zeitgeist in the world right now many people don't want to be invloved with compaies who support socialist beliefs and as most of the Linux coders are socialists this is a big problem in corporate America. You can bash Microsoft and Apple all you want but those are true American companies.
Uhhhh... You forgot to mention who these 'Socialist Companies' are? IBM? Sun?? Red Hat?? Please expand on this, as otherwise it looks like perhaps you are ill-informed. Yes, Linux has been developed in large part by a diverse group of developers from around the world, but all of these people devote thier own time either voluntarily, or for pay in the case of people working for companies like Red Hat, Mandrake, IBM, Sun...etc. I for one am very much a democratic capitalist and Linux has served me well.
5) Users need to have software that adheres to industry ISO9000 standards. Like Microsoft Word or Microsoft Exchange server. In the real business world you can't expect them to try to get by with Latex files or impossible to use hex editors when they need to comunicate with their customers.
Perhaps there are people that need to use MS Word and Exchange, and for them Windows will likely be a fitting choice on the desktop. But once again you are behind the times as far as Linux is concerned. If you need to connect to an Exchange server (instead of using the true standards, such as IMAP, POP and SMTP) you can do so with Linux using the Ximian connector for the Evolution mail client. There are several professional quality word processors, probably most interesting to you would be the OpenOffice suite of tools that let you work seamlessly with native MS Office files.
If these truly are the 'expert' views that you offer up to your clientel Jack, you are doing them a disservice if you do not update your knowledge to current levels. I mean absolutely no offense by this statement Jack, I just feel that as a professional in this industry you owe it to yourself and your customers to be better informed.
[ Parent ]