With a MS server? It's not like they aren't used to some downtime already, right?
Seriously, if their boss wants him to upgrade a live site with no test servers, the person who doesn't know how to do their job is his boss.
I still remember way back when, I was SA on an ancient Burroughs machine running CTOS. It ate hard drives (corruption, not physical destruction) at the rate of about once every three months. Once, when a drive started corrupting, I told everyone to log off, as I needed to down the system and switch hard drives, and we'd be offline for about 30 minutes.
Everyone logged off except the technical writers, who kept telling me they needed just 10 more minutes. I told them to make sure and save as often as they could, as the system was becoming unstable (which it was, processes were aborting left and right.) After nearly an hour of their telling me they needed ten more minutes, I went into the server room, and switched off the server, and switched it right back on, bringing it up to maintenance mode.
They came running up stairs as I was leaving the server room. My god, my machine crashed, I lost almost an hours worth of work. Ahh. What happened?
I reminded them I'd told them to backup, the machine was getting cranky, etc... I told them it had spontaneously rebooted when it ran out of resources.
6 months later, one of the drives started acting up, and I went around to tell folks to log off. When I got to the technical writers and told them, they all, as one, logged off immediately.
Sometimes the best thing you can do for someone is spank them
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